Team Leader: Growth, Service & Quality

Express Wash Concepts; Streetsboro (OH); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

401k plan

Unlimited Wash Club

Uniforms provided

Paid vacation

Educational reimbursement

Job summary

Express Wash Concepts in Streetsboro, OH is seeking a Team Leader to guide site operations and deliver standout customer service. You’ll drive sales growth, ensure quality standards, and coach front-line associates to achieve results.

Qualified candidates have a high school diploma, customer service experience, and a flexible schedule. We offer growth opportunities, paid training, and benefits including a 401(k) match and an Unlimited Wash Club membership.

Qualifications

• Must have strong leadership and team coaching abilities.
• Experience delivering high-quality customer service.
• Proven ability to drive sales growth and meet targets.
• Willingness to work flexible hours, including weekends.
• Follow safety guidelines and wear required safety equipment.

Responsibilities

• Lead site operations and drive excellent customer service.
• Greet customers and create positive first impressions.
• Educate customers about benefits of Unlimited Wash Club.
• Engage with customers pre/post wash for satisfaction.
• Maintain quality control and service standards.
• Lead the team to achieve high performance and accountability.
• Handle customer escalations calmly and effectively.
• Operate basic retail equipment and understand the wash process.

Skills

Team leadership

Customer service

Sales

Flexibility

Safety compliance

Education

High school diploma or equivalent

Job description

Express Wash Concepts in Streetsboro, OH is seeking a Team Leader to guide site operations and deliver standout customer service. You’ll drive sales growth, ensure quality standards, and coach front-line associates to achieve results.

Qualified candidates have a high school diploma, customer service experience, and a flexible schedule. We offer growth opportunities, paid training, and benefits including a 401(k) match and an Unlimited Wash Club membership.