Team Lead, Customer Experience & Operations

Express Wash Concepts; Dayton (OH); Presencial; USD 36.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401k with company match

Unlimited Wash Club

Uniforms provided

Paid vacation

Educational reimbursement

Descripción de la vacante

Express Wash Concepts in Dayton, OH is seeking a Team Leader to support on-site operations, deliver outstanding customer service, and drive sales growth. You will lead a small team, greet customers, promote the Unlimited Wash Club, and uphold quality standards.

This role offers training, opportunities for advancement, and a benefits package including a 401(k) with company match, uniforms, paid vacation, and educational reimbursement.

Formación

• High school diploma or equivalent; enrollment ok.
• Previous sales or customer service experience is a plus.
• Ability to work flexible hours, including weekends.
• Professional appearance and safety compliance.
• Aspire for excellence and leadership in all tasks.

Responsabilidades

• Drive exceptional customer service and sales growth while upholding quality standards.
• Greet customers with strong first impressions and promote the Unlimited Wash Club.
• Engage with customers pre/post wash for 100% satisfaction.
• Lead the team to achieve service standards and handle escalations calmly.
• Operate basic retail equipment and understand the wash process.
• Foster a positive, collaborative team environment and support duties as needed.

Conocimientos

Team leadership

Customer service

Sales growth

Flexible hours

Professional appearance

Safety guidelines

Problem solving

Educación

High school diploma or equivalent

Descripción del empleo

Express Wash Concepts in Dayton, OH is seeking a Team Leader to support on-site operations, deliver outstanding customer service, and drive sales growth. You will lead a small team, greet customers, promote the Unlimited Wash Club, and uphold quality standards.

This role offers training, opportunities for advancement, and a benefits package including a 401(k) with company match, uniforms, paid vacation, and educational reimbursement.