Team Leader, Group Life Claims

Guardian Life; United States; Remote; USD 57,000 - 95,000; Full time

Job summary

An established industry player is seeking a Life Team Leader to ensure accurate and fair adjudication of life claims. This remote role involves managing a team, fostering a culture of accountability, and enhancing customer experiences. The ideal candidate will have a strong background in claims, leadership experience, and excellent communication skills. This position offers opportunities for professional development and a supportive environment focused on well-being and inclusivity. If you are passionate about leading teams and driving quality outcomes, this is the perfect opportunity for you.

Benefits

Skill-building opportunities

Leadership development

Community engagement

Flexible work environment

Qualifications

• 3+ years of claims experience, preferably in life claims.
• Previous leadership experience is strongly preferred.
• Ability to multitask and manage changing priorities.

Responsibilities

• Manage and resolve issues related to claim administration procedures.
• Coach, develop, and reward team members effectively.
• Collaborate with other teams to ensure appropriate claim outcomes.

Skills

Claims experience

Leadership experience

Proficiency in Excel

Excellent communication skills

Time management

Research skills

Ability to analyze evidence

Self-motivation

Collaboration skills

Education

College degree or equivalent work experience

Tools

Excel

Word

PowerPoint

Job description

The Life Team Leader is responsible for validating that all Life claims are accurately and fairly adjudicated according to plan provisions, established best practices, and within state and federal guidelines. The Team Leader must manage and resolve issues related to claim administration procedures, cost containment activities, reports, and quality control issues.

The Team Leader will serve as the primary resource for the team, providing direction by setting objectives, communicating progress and goals, and holding staff accountable for quality assurance, turnaround times, adherence to best practice standards, and operational efficiency. They will assist team members with development and career progression. The role involves partnering internally with cross-functional areas for program direction, goal setting, service delivery, and development of action plans, as well as leveraging bench strength. External interactions include working with customers to enhance their experience. The overall functioning of the department is also a key responsibility.

You have

• College degree preferred or equivalent work experience
• 3+ years claims experience, with a preference for life claims
• Previous leadership experience is strongly preferred
• Proficiency in Excel, Word, and PowerPoint
• Regulatory and compliance experience is a plus
• Excellent written and verbal communication skills
• Ability to exercise independent and sound judgment in decision-making
• Experience in holding others accountable
• Ability to analyze evidence for discrepancies
• Research skills using multiple techniques
• Strong time management and organizational skills
• Ability to multitask and manage changing priorities, prioritizing based on customer needs and regulations
• Self-motivation and ability to work independently
• Ability to collaborate across disciplines and with diverse populations

You will

• Actively coach, develop, and reward team members
• Build teams to ensure optimal staffing
• Trust the team to complete their tasks
• Foster a culture that values diverse thoughts, experiences, and backgrounds
• Empower employees to take initiative
• Create a safe environment for innovation and learning from mistakes
• Make difficult decisions with courage and hold candid conversations
• Encourage transparency and candor
• Communicate the need for change effectively
• Lead effectively in ambiguous environments
• Set high performance standards
• Build commitment to goals and deliverables
• Balance risk with growth opportunities
• Maintain external focus on customer voice, industry trends, and regulations
• Align processes and resources with future goals
• Collaborate with other teams to ensure appropriate claim outcomes

Location

This position is remote with occasional travel as determined by the leader. Preference is given to candidates near a Guardian office.

Salary Range:

$57,330.00 - $94,185.00

The salary is an estimate based on location and will be determined by experience and qualifications. Additional incentive compensation may be available.

Our Promise

Guardian offers support and flexibility to help you achieve your goals, with opportunities for skill-building, leadership development, and community engagement, all within a diverse and ethical environment.

Inspire Well-Being

Aligned with Guardian’s purpose to inspire well-being, we provide inclusive benefits and resources. More details at our website. Benefits are for full-time employees; interns may not be eligible.

Equal Employment Opportunity

Guardian is an equal opportunity employer, considering all qualified applicants without regard to legally protected statuses.

Accommodations

We are committed to providing reasonable accommodations for individuals with disabilities and medical conditions. For accommodations, contact [e-mail].

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.