The Adecco Group-Benefits Supervisor

The Adecco Group; Jacksonville (FL); Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Benefits Supervisor to oversee the administration of benefit plans and policies. This exciting role involves mentoring staff, ensuring compliance with regulations, and providing exceptional customer support on complex employee issues. You'll have the chance to make a significant impact by improving processes and enhancing employee satisfaction. Join a dynamic team dedicated to fostering a supportive work environment, where your contributions are valued and recognized. This position offers a unique opportunity to grow within a global leader in Human Resources solutions, making a difference in the lives of many.

Qualifications

• 5+ years of benefits experience or equivalent education.
• Strong communication and customer service skills required.

Responsibilities

• Administer day-to-day activities related to benefit programs.
• Supervise Benefit Specialists and assist with inquiries.
• Ensure data integrity of benefits data within systems.

Skills

Communication Skills

Customer Service

Organizational Skills

Problem-Solving

Attention to Detail

Critical Thinking

Ability to Handle Multiple Priorities

Education

Associate Degree

SHRM-CP or SHRM-SCP Certification

Tools

Microsoft Office

Job description

The Adecco Group-Benefits Supervisor

Jacksonville, United States

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Job ID NA05293
Primary Location Jacksonville, United States
Business Unit The Adecco Group
Department Human Resources HR
Work ModeRemote

About the role

Handles the administration of benefit plans and policies. Serves as the escalation point for all inquiries from employees, leaders, managers and benefit specialists.

What you'll be doing

• Administer the day-to-day activities related to all benefit programs including but not limited to health and welfare, disability, flexible spending accounts, health saving accounts, life insurance, retirement plans, tuition reimbursements, wellness programs and various voluntary programs.
• Mentors and serves as an escalation point for Benefit Specialists, assists with the day to day, benefit questions, processes and issue resolution.
• Supervises employees that perform a wide variety of work. Assist with the annual evaluations, coaching and termination of benefits specialists.
• Responsible for the data integrity of benefits data within systems. Ensures the accuracy of all benefits enrollments in the HRIS systems and with third party benefits administrator and insurance carriers.
• Provides customer support on complex employee issues to ensure excellent customer service.
• Research and respond to benefits inquiries and/ or escalations from managers and employees on plan provisions, benefits enrollments, status changes and other general inquiries.
• Act as the liaison with field, vendors, internal departments, and employees related to benefit issues, eligibility, enrollment, terminations, and all benefit related items.
• Ensures case load is responded to timely (based on departmental requirements).
• Conducts new hire orientation.
• Conducts audits and trainings as needed.
• Compliance with federal, state and local laws and regulations. Identify and resolve potential areas of non-compliance.
• Reconcile and prepare all invoices and wires related to all benefit plans or employee accounts.
• Assists with the execution of open enrollment.
• Develops communications and ensure all documents are updated annually.
• Assists with benefit projects, program implementation and design changes.
• Participates in special projects and performs other duties as assigned.

About you

• Associate degree and five years of benefits experience or the equivalent combination of education and experience.
• SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) certification credential preferred
• Knowledge of health and welfare plans, retirement plans, and customer service experience preferred.
• Strong communication and customer service skills.
• Strong organizational skills and attention to detail.
• Ability to handle difficult situations with professionalism and respect.
• Able to work independently and assist employees as necessary, without guidance.
• Ability to handle multiple priorities
• Ability to establish and maintain effective working relationships, including demonstrating highly effective customer service skills.
• Ability to self-motivate, set goals, and meet deadlines.
• Ability to work independently as well as with in a collaborative team environment.
• Ability to identify deficiencies and take corrective action.
• Strong critical thinking and problem-solving skills.
• Demonstrate strong organizational skills and very detailed oriented.
• Ability to prioritize in a fast-paced changing environment.
• Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outlook.

Why choose us?

It's an exciting time to be part of our team. We're proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You'll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That's why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident, and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that's what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That's what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge, and expertise to grow together.

Make an impact where it matters most.

A journey to bring out the best in you

Adecco Group North America, through an impressive portfolio of staffing industry leading brands including Adecco General Staffing, Entegee, Lee Hecht Harrison Professional Recruitment, Modis, and Pontoon is the world's leading provider of Human Resources solutions.

We are the workforce experts delivering staffing and career service solutions to organizations and individuals across all industries. Collectively we harness the power of some of the greatest talent in the world. That talent and expertise allows us to do business globally and act locally with deep knowledge in niche areas.

Every day, we have more than 100,000 associates on assignment, 30,000 colleagues working internally to support more than 10,000 clients in the United States and Canada. Ensuring our business units are prepared to deliver outstanding service to our associates and clients, the Adecco Group North America team provides a strong infrastructure through our corporate and shared services teams.

Equal Opportunity Employer Veterans/Disabled

The Company will consider for employment qualified applicants with arrest and conviction records

Posting date: 04-28-2025

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