Team Leader: Direct Care & Staff Development

Automatic Data Processing, Inc.; Des Moines (IA); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

403(b) retirement plan with match

Paid time off including vacation, HOLs

Regular wage increase

Training and development opportunities

Life insurance and flexible spending

Bonuses/incentives

Job summary

Mainstream Living in Des Moines, IA is seeking a Team Leader to oversee a designated caseload of members in residential settings and supervise Direct Support Professionals and Assistant Team Leaders. This professional role directs service delivery, coordinates staffing, and ensures effective implementation of care plans.

The position emphasizes training, ongoing supervision, compliance with policies, and strong communication with guardians, case managers, and stakeholders.

Qualifications

• Bachelor’s degree in Human Services or related field preferred.
• High School Diploma or GED required or equivalency.
• 2 years Human Service or supervisory experience preferred.

Responsibilities

• Supervises DSPs and ATL; ensures compliance with policies and laws.
• Recruitment, onboarding, and retention of direct reports.
• Provide staff training and schedule planning; monitor timekeeping.
• Ensure accurate documentation including incident reports and medical information.
• Maintain professional boundaries and effective communication with stakeholders.
• Participate in on-call rotation and provide direct care when needed.

Skills

Staff supervision

Communication skills

Documentation

Problem solving

Organizational skills

Driver’s license

Education

Bachelor’s degree in Human Services or related field

High School Diploma or GED

Tools

Microsoft Excel

Word processing/Google Docs

Job description

Mainstream Living in Des Moines, IA is seeking a Team Leader to oversee a designated caseload of members in residential settings and supervise Direct Support Professionals and Assistant Team Leaders. This professional role directs service delivery, coordinates staffing, and ensures effective implementation of care plans.

The position emphasizes training, ongoing supervision, compliance with policies, and strong communication with guardians, case managers, and stakeholders.