Team Leader

ADP, Inc.; Des Moines (IA); On-site; USD 43,000 - 53,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

403(b) retirement plan with match

Paid time off including vacation, HOLs

Regular wage increase

Training and development opportunities

Life insurance and flexible spending

Bonuses/incentives

Job summary

Mainstream Living in Des Moines, IA is seeking a Team Leader to oversee a designated caseload of members in residential settings and supervise Direct Support Professionals and Assistant Team Leaders. This professional role directs service delivery, coordinates staffing, and ensures effective implementation of care plans.

The position emphasizes training, ongoing supervision, compliance with policies, and strong communication with guardians, case managers, and stakeholders.

Qualifications

• Bachelor’s degree in Human Services or related field preferred.
• High School Diploma or GED required or equivalency.
• 2 years Human Service or supervisory experience preferred.

Responsibilities

• Supervises DSPs and ATL; ensures compliance with policies and laws.
• Recruitment, onboarding, and retention of direct reports.
• Provide staff training and schedule planning; monitor timekeeping.
• Ensure accurate documentation including incident reports and medical information.
• Maintain professional boundaries and effective communication with stakeholders.
• Participate in on-call rotation and provide direct care when needed.

Skills

Staff supervision

Communication skills

Documentation

Problem solving

Organizational skills

Driver’s license

Education

Bachelor’s degree in Human Services or related field

High School Diploma or GED

Tools

Microsoft Excel

Word processing/Google Docs

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Polk Co HCBS Regular Full-Time Des Moines, IA, US

Salary: $47,900.00 Annually

SUMMARY OF POSITION

Mainstream Living provides services designed to enhance opportunities, create success and fulfill dreams. The Team Leader position is a professional direct staff position which provides oversight to a designated caseload of members residing in a variety of residential settings; and provides direct supervision to Direct Support Professional (DSP) staff and Assistant Team Leaders (ATL). This position is responsible for the overall direction, coordination, and service implementation to the members assigned to their caseload. This position is also responsible for the training and ongoing supervision of the personnel providing direct care to the members. This position may also be assigned to provide or arrange specific skills or supports, conduct activities including appointments and community activities and implement management functions, including policies and procedures relating to IAC 78.41(1).

QUALIFICATIONS AND SKILLS

Education : A Bachelor’s degree in Human Services or related field is preferred.

Must have High School Diploma or Equivalency/HiSet/GED. *

Experience : 2 years Human Service Experience or supervisory experience is preferred.*

* Combination of education and experience will be assessed for determination of qualified applicants.

Driving : This position requires possession of valid Driver’s License, legal driving privileges and ability in the State of Iowa and qualification with Mainstream Living’s underwriter as an insurable driver.

Computer : Basic data entry skills required. Familiarity with Word Processing, Google Docs, Microsoft Excel/spreadsheets is strongly preferred.

Post hire : Must demonstrate competencies to complete internal training, including training to pass medication.

General : All employees must work diligently to incorporate the spirit and intent of the Mainstream Living's mission, vision and values. This includes respectful communication to all others at all times. Employees must be able to establish a rapport and develop positive relationships with others while conducting themselves in line with the agency Code of Ethics. Employees must also: demonstrate consistent professional conduct and establish and maintain appropriate boundaries with others; take accountability for own work while demonstrating a willingness to accept responsibility and offer constructive recommendations; demonstrate dependability and flexibility when shift times or duties of the day change; apply common sense to carry out instructions furnished in written or oral form; and ensure that the best interest of the members are a top priority at all times.

The Team Leader position requires good attention to detail and superior organizational skills. Excellent communication and interpersonal skills are required, with ability to listen effectively, respond appropriately, and maintain mutual comfort level while relating to diversity. Must have the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Have the ability to interpret a variety of instructions, furnished in written, oral, diagram, or schedule form.

The Team Leader is a leadership position. This individual must be a stable, mature, professional person capable of working in stressful situations. Must possess good judgment in crisis situations and demonstrate the same. The Team Leader must be flexible, and able to collaborate with the team to develop strategies and systems that resolve problems. Must be able to objectively examine situations and determine appropriate courses of action.

The Team Leader must both serve as a role model for members and DSP staff; and act as a role model for the company by maintaining positive and professional relationships with members, guardians, staff, case managers and other stakeholders regarding direct service and specific needs of the member.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This position is considered an essential health care worker position and in the event of an emergency may be required to work one-on-one with members to ensure their safety.

Supervisory Responsibilities

• Supervises Assistant Team Leaders (ATL) and Direct Support Professionals (DSP).
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable law.
• Play an integral role in recruitment, selection, onboarding/transition, and retention of direct reports (ATL and DSP).
• Support and develop staff to provide optimal services to members, including the monitoring of training to ensure completion and comprehension.
• Maintain methods for and oversee shift to shift communication. Complete daily review of Communication Book and address challenges and opportunities. Plan and conduct routine staff meetings and 1:1’s.
• Provide timely and consistent feedback and discipline to staff. Assess risk and impact of performance and/or conduct to facilitate initial inquiry. Consult with supervisor, and Human Resources as appropriate.
• Ensure required documentation is submitted by DSP on time e.g., incident reports, medical information, expense reimbursement, receipts, etc. Maintain communication with internal stakeholders responsible for review.
• Develop staff schedule templates that meet both member supervision and budgetary needs, with desirable/hirable shift packages to degree possible.
• Assist ATL with scheduling requirements; monitor overtime and spot check accurate reporting of staff work times.
• Participate in on-call rotation. Work direct care shifts when necessary.

Member Related Duties

• Ensure that Mainstream Living policies and procedures and regulatory standards and guidelines are implemented appropriately for each member within their living environment.
• Participate in the selection of new members and conduct member intake tasks. Establish regular and consistent contact during the transition.
• Monitor member sites and living environments. Implement systems to address safety concerns, trends or hazards.
• Be an expert in the the development and monitoring of individualized member program goals, objectives, supports to ensure members are safe, happy, and empowered. Monitor rights restrictions on a routine basis to provide the least restrictive environment necessary.
• Check medication areas and follow up on any medication errors, organizational issues, outdated medication, drug destruction, etc.
• Complete serious/critical incident reports and related follow-up; oversee member crisis intervention and risk management planning. Assist in developing and implementing corrective action plans.
• Assist in investigations and grievance resolution procedures as necessary to meet the needs of members and their DSP staff.
• Be physically present for matters of importance e.g., meetings with guardians or other stakeholders, specialty medical appointments, member team meetings, annual team meetings or assessments.
• Attend and participate in the member assessments. Coordinate with member Case Managers, parents, guardians, and others as needed, to facilitate individualized service provision.
• Promote members’ health and well-being in a manner which is satisfactory to the member and their team, and Mainstream Living values, ensuring that routine and non routine appointments are scheduled, attended; staff are available and ongoing follow up appointments occur.
• Communicate member medical and/or health needs with nurse/medical staff as necessary and in a timely manner, including not limited to member illness, injury, medication, hospitalization, or serious incident. Ensure immediate steps are taken as needed and follow up steps or checks are completed. Monitor member hospitalizations.
• Assist in the development, training, implementation and monitoring of member behavioral support plans.
• Maintain routine and timely communication that fosters positive and professional relationships with members, guardians, staff, case managers and other stakeholders regarding direct service and specific needs of members, including quarterly updates with MCO’s.
• Complete protocols for member discharges or transfers.

General administrative

Attendance and communication are essential to this position. Although there is flexibility in setting personal work schedules, it is essential to be physically present for meetings or events, site or member visits, appointments, etc. Remote attendance may be proactively approved by Program Coordinator or designee, on a case by case basis but shall not be the standard.

Maintain routine communication that fosters positive and professional relationships with other MSL departments, including timely follow up to email/phone inquiries and other requests.

In consultation with ATL, communicate with HR or Payroll personnel regarding employee matters, e.g., employee leaves/FMLA, status changes, transfers, work comp injuries, terminations, employee conduct/performance, etc. Ensure necessary reports or follow up are completed in a timely manner.

Follow HIPAA and agency confidentiality guidelines for all communication or agency documentation that occurs or is taken off work premises.

Monitor individual or member site budgets and ensure time worked reflects efficient services from staff and that overall service provision meets the requirements of each individual’s plan.

Monitor and account for agency funds accurately e.g., petty cash, purchases.

Complete special projects as assigned and attend internal and external committees/meetings as assigned, acting as professional representative of the agency.

Participate in ongoing personal development and keep informed of news/changes from internal and external parties.

We are pleased to provide eligible employees with fantastic benefits which include:

• Health, vision, and dental insurance
• 403(b) retirement plan with match
• Paid time off including vacation, holidays and sick time
• Regular wage increase evaluation
• Training and development opportunities
• Life insurance, cancer coverage, and flexible spending accounts
• Opportunities for bonuses/incentives and internal recognition programs

Full job description provided at time of interview.