Team Leader: Customer Experience & Operations (Flexible Scheduling)

SpinXpress Laundry; San Antonio (TX); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Bonuses

Flexible scheduling

Job summary

SpinXpress Laundry seeks a proactive Team Leader to drive frontline service excellence and daily operations in a fast-paced environment. You will guide a motivated team, uphold high standards of cleanliness and customer interaction, and reinforce SpinXpress values through coaching and hands-on leadership.

The role emphasizes people development, scheduling, and delivering a consistent, high-quality customer experience while managing costs and safety.

Qualifications

• Minimum of 2 years of leadership experience.
• On-the-job training.
• Excellent communication skills.
• Confidence and skillful negotiating skills.
• Strong organizational skills to give the team direction.
• Knowledge and experience with inventory management.
• A constant drive to improve the experience of our users and our internal processes: "How can I make things better?"
• Your schedule is flexible and you will be willing to work holidays, weekends, evenings, and on-call when necessary.
• History of achieving and consistently exceeding professional goals.
• Enjoy being in a dynamic job where no task is above or below you.

Responsibilities

• Develop and motivate the team to execute the SpinXpress Way by delivering exceptional customer experiences.
• Create a workplace culture that is consistent with SpinXpress's goals and identify the mission, vision, and values of SpinXpress.
• Recruit, interview, select, hire, and employ an appropriate number of people for your team.
• Coach, mentor, and develop the team, including overseeing new employee onboarding.
• Schedule staff effectively to meet and exceed the day-to-day operations and maintain optimal customer service levels.
• Handle cash management and transactions accurately.
• Provide oversight and direction to all team members in accordance with SpinXpress Policies and Task Lists.
• Participation in and execution of promotional programs.
• Provide a consistent quality product to the customer while keeping costs low.
• Addresses customer concerns, issues, and claims in a timely and satisfactory manner.
• Maintains a good visual presentation of retail products at all times; keeps sufficient assortment and inventory levels.
• Train employees in processing sales and upselling to customers.
• Maintains a safe environment inside and outside of the store by following proper security procedures and prioritizing employee and customer safety.
• Empower employees to take responsibility and expect accountability with consistent feedback.
• Develop strategies that team members can use to better reach a project’s goal.
• Assign tasks to team members and validate completion.
• Determine the completion timeline and monitor progress to keep the project on track and on schedule.
• Communicate clear instructions to team members.

Skills

Leadership

Communication

Negotiation

Organization

Inventory management

Process improvement

Flexibility

Goal achievement

Adaptability

Job description

SpinXpress Laundry seeks a proactive Team Leader to drive frontline service excellence and daily operations in a fast-paced environment. You will guide a motivated team, uphold high standards of cleanliness and customer interaction, and reinforce SpinXpress values through coaching and hands-on leadership.

The role emphasizes people development, scheduling, and delivering a consistent, high-quality customer experience while managing costs and safety.