Team Leader

SpinXpress - Chicago; Chicago (IL); Vor Ort; USD 25.003 - 35.610; Vollzeit

Benefits dieser Stelle

Competitive hourly pay

Performance-based bonuses

Flexible scheduling

Supportive work culture

Zusammenfassung

A fast-growing laundry brand in Chicago is seeking a Team Leader to enhance customer satisfaction and lead daily operations. You will motivate your team, ensure service excellence, and maintain a positive workplace culture. The ideal candidate has at least 2 years of leadership experience, exceptional communication skills, and a commitment to quality. This role offers competitive pay of $22 per hour and performance-based bonuses in a supportive work environment.

Qualifikationen

• Minimum of 2 years of leadership experience.
• Strong organizational skills.
• Excellent communication skills.

Aufgaben

• Lead team to deliver exceptional customer experiences.
• Recruit and train new team members.
• Oversee daily operations and maintain service quality.

Kenntnisse

Leadership skills

Communication skills

Organizational skills

Customer satisfaction focus

Jobbeschreibung

Overview

Team Leader – SpinXpress Redefining Laundry Starts with You SpinXpress is a fast-growing, forward-thinking laundry brand on a mission to change the way people experience doing laundry. We’re all about making laundry simple, convenient, and even enjoyable—with clean, modern spaces and a focus on top-tier service. What truly sets us apart? Our passionate team, commitment to quality, and dedication to delivering an unmatched customer experience. As a Team Leader, you’ll be at the heart of daily operations—motivating your team, creating positive energy, and ensuring every customer leaves with a great experience. You’ll help drive our culture of excellence and play a key role as we continue to expand.

What We’re Looking For

You’re upbeat, motivated, and lead with professionalism and positivity. You bring energy to your team, attention to detail to your work, and a strong focus on service. If you have experience in retail, hospitality, or food service, you’ll thrive in our fast-paced, people-first environment.

What You’ll Do

• Lead by example and support your team in delivering outstanding service
• Maintain a clean, welcoming store environment
• Oversee daily operations with attention to consistency and quality
• Foster a fun, collaborative workplace where people love to work

What You Bring

• Leadership skills and a passion for customer satisfaction
• A team-first mindset and a drive to uplift those around you
• A desire to grow with a brand that’s making waves in the industry

What We Offer

• Competitive hourly pay + performance-based bonuses
• Flexible and dependable scheduling
• A relaxed, supportive work culture that values teamwork and growth
• Compensation: $22 hourly

Responsibilities

• Develop and motivate the team to execute the SpinXpress Way by delivering exceptional customer experiences.
• Create a workplace culture that is consistent with SpinXpress's goals and identify the mission, vision, and values of SpinXpress.
• Recruit, interview, select, hire, and employ an appropriate number of people for your team.
• Coach, mentor, and develop the team, including overseeing new employee onboarding.
• Schedule staff effectively to meet and exceed the day-to-day operations and maintain optimal customer service levels.
• Handle cash management and transactions accurately.
• Provide oversight and direction to all team members in accordance with SpinXpress Policies and Task Lists.
• Participation in and execution of promotional programs.
• Provide a consistent quality product to the customer while keeping costs low.
• Addresses customer concerns, issues, and claims in a timely and satisfactory manner.
• Maintains a good visual presentation of retail products at all times; keeps sufficient assortment and inventory levels.
• Train employees in processing sales and upselling to customers.
• Maintains a safe environment inside and outside of the store by following proper security procedures and prioritizing employee and customer safety.
• Empower employees to take responsibility and expect accountability with consistent feedback.
• Develop strategies that team members can use to better reach a project’s goal.
• Assign tasks to team members and validate completion.
• Determine the completion timeline and monitor progress to keep the project on track and on schedule.
• Communicate clear instructions to team members.

Qualifications

• Minimum of 2 years of leadership experience.
• On-the-job training.
• Excellent communication skills.
• Confidence and skillful negotiating skills.
• Strong organizational skills to give the team direction.
• Knowledge and experience with inventory management.
• A constant drive to improve the experience of our users and our internal processes: "How can I make things better?"
• Your schedule is flexible, and you will be willing to work holidays, weekends, evenings, and on-call when necessary.
• History of achieving and consistently exceeding professional goals.
• Enjoy being in a dynamic job where no task is above or below you.