Team Leader: Customer Experience & Operations

SpinXpress Laundry; McAllen (TX); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Competitive hourly pay + performance‑基

Flexible scheduling

Team-focused, growth-oriented culture

Job summary

SpinXpress Laundry seeks a Team Leader to drive daily store operations and team performance in a fast-paced, people-first environment. You will lead by example, coach staff, manage scheduling, and ensure outstanding customer experiences across shifts.

You’ll oversee onboarding, training, and promotions, while maintaining a clean, welcoming space and controlling costs. Flexibility for holidays and weekends is expected as the brand grows.

Qualifications

• Minimum of 2 years of leadership experience.
• On-the-job training.
• Excellent communication skills.
• Confidence and skillful negotiating skills.
• Strong organizational skills to give the team direction.
• Knowledge and experience with inventory management.
• A constant drive to improve the experience of our users and our internal processes: "How can I make things better?"
• Your schedule is flexible, and you will be willing to work holidays, weekends, evenings, and on-call when necessary.
• History of achieving and consistently exceeding professional goals.
• Enjoy being in a dynamic job where no task is above or below you.

Responsibilities

• Develop and motivate the team to execute the SpinXpress Way by delivering exceptional customer experiences.
• Create a workplace culture that is consistent with SpinXpress's goals and identify the mission, vision, and values of SpinXpress.
• Recruit, interview, select, hire, and employ an appropriate number of people for your team.
• Coach, mentor, and develop the team, including overseeing new employee onboarding.
• Schedule staff effectively to meet and exceed the day-to-day operations and maintain optimal customer service levels.
• Handle cash management and transactions accurately.
• Provide oversight and direction to all team members in accordance with SpinXpress Policies and the Task List.
• Participation in and execution of promotional programs.
• Provide a consistent quality product to the customer while keeping costs low.
• Addresses customer concerns, issues, and claims in a timely and satisfactory manner.
• Maintains a good visual presentation of retail products at all times; keeps sufficient assortment and inventory levels.
• Train employees in processing sales and upselling to customers.
• Maintains a safe environment inside and outside of the store by following proper security procedures and prioritizing employee and customer safety.
• Empower employees to take responsibility and expect accountability with consistent feedback.
• Develop strategies that team members can use to better reach a project’s goal.
• Assign tasks to team members and validate completion.
• Determine the completion timeline and monitor progress to keep the project on track and on schedule.
• Communicate clear instructions to team members.

Skills

Leadership

Communication

Inventory management

Scheduling

Coaching

Onboarding

Negotiation

Team motivation

Job description

SpinXpress Laundry seeks a Team Leader to drive daily store operations and team performance in a fast-paced, people-first environment. You will lead by example, coach staff, manage scheduling, and ensure outstanding customer experiences across shifts.

You’ll oversee onboarding, training, and promotions, while maintaining a clean, welcoming space and controlling costs. Flexibility for holidays and weekends is expected as the brand grows.