Team Leader

SpinXpress Laundry; Lubbock (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive hourly pay

Performance-based bonuses

Flexible scheduling

Supportive work culture

Professional development

Job summary

SpinXpress Laundry is seeking a Team Leader to guide daily operations, energize the team, and ensure an outstanding customer experience in our Texas store. You will maintain a pristine store, oversee operations, and foster a positive, collaborative workplace that supports growth.

The ideal candidate combines leadership with a strong service mindset, willingness to grow with the brand, and the flexibility to work in a fast-paced retail or hospitality setting.

Qualifications

• Minimum of 2 years of leadership experience.
• On the job training.
• Excellent communication skills.
• Confidence and skillful negotiating skills.
• Strong organizational skills to give the team direction.
• Knowledge and experience with inventory management.
• A schedule flexible to holidays, weekends, evenings, and on-call when necessary.
• History of achieving and consistently exceeding professional goals.
• Enjoy being in a dynamic job where no task is above or below you.

Responsibilities

• Develop and motivate the team to deliver exceptional customer experiences.
• Create a workplace culture aligned with SpinXpress goals, mission, and values.
• Recruit, interview, hire and staff the team appropriately.
• Coach, mentor and onboard new employees.
• Schedule staff to meet daily operations and maintain service levels.
• Handle cash management and transactions accurately.
• Provide direction to team in line with SpinXpress policies and tasks.
• Participate in promotional programs.

Skills

Leadership

Communication

Negotiation

Time management

Inventory management

Adaptability

Scheduling flexibility

Goal orientation

On-the-job training

Job description

Redefining Laundry Starts with You

SpinXpress is a rapidly expanding, innovative laundry brand dedicated to transforming the laundry experience. Our mission is to make laundry simple, convenient, and even enjoyable through clean, modern facilities and a focus on exceptional service. We are distinguished by our passionate team, commitment to quality, and dedication to delivering an unparalleled customer experience.

Team Leader – SpinXpress

Redefining Laundry Starts with You

SpinXpress is a rapidly expanding, innovative laundry brand dedicated to transforming the laundry experience. Our mission is to make laundry simple, convenient, and even enjoyable through clean, modern facilities and a focus on exceptional service. We are distinguished by our passionate team, commitment to quality, and dedication to delivering an unparalleled customer experience.

As a Team Leader, you will be integral to our daily operations, inspiring your team, cultivating a positive atmosphere, and ensuring every customer has an excellent experience. You will be crucial in driving our culture of excellence and supporting our continued growth.

Who We're Looking For

We are looking for an upbeat, motivated, and professional individual who leads with positivity. You should energize your team, exhibit meticulous attention to detail, and possess a strong commitment to service. Candidates with experience in retail, hospitality, or food service will excel in our fast-paced, customer-focused environment.

What You'll Do

• Lead by example and empower your team to deliver outstanding service.
• Maintain a pristine and inviting store environment.
• Oversee daily operations, ensuring consistency and high quality.
• Foster a fun, collaborative workplace where team members thrive.

What You Bring

• Demonstrated leadership skills and a passion for customer satisfaction.
• A team-first mentality and a desire to uplift those around you.
• An eagerness to grow with a brand that is making significant advancements in the industry.

What We Offer

• Competitive hourly pay complemented by performance-based bonuses.
• Flexible and reliable scheduling options.
• A supportive, relaxed work culture that values teamwork and professional development.

Joining SpinXpress means becoming part of something more than just a job. You will contribute to shaping the future of a growing company while advancing your own career. If you are ready to be part of a brand that is revolutionizing the laundry industry, we'd love to meet you.

Compensation

$16 Hourly

Qualifications

• Minimum of 2 years of leadership experience.
• On the job training.
• Excellent communication skills.
• Confidence and skillful negotiating skills.
• Strong organizational skills to give the team direction.
• Knowledge and experience with inventory management.
• A constant drive to improve the experience of our users and our internal processes: "How can I make things better?"
• Your schedule is flexible, and you will be willing to work holidays, weekends, evenings, and on-call when necessary.
• History of achieving and consistently exceeding professional goals.
• Enjoy being in a dynamic job where no task is above or below you.

Responsibilities

• Develop and motivate the team to execute the SpinXpress Way by delivering exceptional customer experiences.
• Create a workplace culture that is consistent with SpinXpress's goals and identify the mission, vision, and values of SpinXpress.
• Recruit, interview, select, hire, and employ an appropriate number of people for your team.
• Coach, mentor, and develop the team, including overseeing new employee onboarding.
• Schedule staff effectively to meet and exceed the day-to-day operations and maintain optimal customer service levels.
• Handle cash management and transactions accurately.
• Provide oversight and direction to all team members in accordance with SpinXpress Policies and the Task List.
• Participation in and execution of promotional programs.
• Provide a consistent quality product to the customer while keeping costs low.
• Addresses customer concerns, issues, and claims in a timely and satisfactory manner.
• Maintains a good visual presentation of retail products at all times; keeps sufficient assortment and inventory levels.
• Train employees in processing sales and upselling to customers.
• Maintains a safe environment inside and outside of the store by following proper security procedures and prioritizing employee and customer safety.
• Empower employees to take responsibility and expect accountability with consistent feedback.
• Develop strategies that team members can use to better reach a project’s goal.
• Assign tasks to team members and validate completion.
• Determine the completion timeline and monitor progress to keep the project on track and on schedule.
• Communicate clear instructions to team members.