Team Leader

SpinXpress - North Texas; Lubbock (TX); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Competitive hourly pay + performance-based bonuses

Flexible scheduling

Supportive work culture

Job summary

A leading laundry service company in Lubbock is seeking a Team Leader to oversee daily operations, motivate the team, and ensure exceptional customer experiences. The ideal candidate has at least 2 years of leadership experience and strong communication skills, providing direction in a fast-paced environment. Responsibilities include recruitment, training, and maintaining a collaborative workplace culture. This position offers competitive hourly pay of $16, with performance-based bonuses and flexible scheduling.

Qualifications

• Minimum of 2 years of leadership experience.
• On-the-job training.
• History of achieving and exceeding professional goals.

Responsibilities

• Lead and motivate the team to deliver outstanding service.
• Oversee daily operations and maintain consistency and quality.
• Recruit, train, and develop team members.

Skills

Leadership skills

Excellent communication skills

Strong organizational skills

Negotiation skills

Customer service focus

Job description

Team Leader – SpinXpress

Redefining Laundry Starts with You SpinXpress is a fast-growing, forward-thinking laundry brand on a mission to change the way people experience doing laundry. We’re all about making laundry simple, convenient, and even enjoyable—with clean, modern spaces and a focus on top-tier service. What truly sets us apart? Our passionate team, commitment to quality, and dedication to delivering an unmatched customer experience. As a Team Leader, you’ll be at the heart of daily operations—motivating your team, creating positive energy, and ensuring every customer leaves with a great experience. You’ll help drive our culture of excellence and play a key role as we continue to expand.

Who We’re Looking For

You’re upbeat, motivated, and lead with professionalism and positivity. You bring energy to your team, attention to detail to your work, and a strong focus on service. If you have experience in retail, hospitality, or food service, you’ll thrive in our fast‑paced, people‑first environment.

What You’ll Do

• Lead by example and support your team in delivering outstanding service
• Maintain a clean, welcoming store environment
• Oversee daily operations with attention to consistency and quality
• Foster a fun, collaborative workplace where people love to work

What You Bring

• Leadership skills and a passion for customer satisfaction
• A team‑first mindset and a drive to uplift those around you
• A desire to grow with a brand that’s making waves in the industry

What We Offer

• Competitive hourly pay + performance‑based bonuses
• Flexible and dependable scheduling
• A relaxed, supportive work culture that values teamwork and growth

Responsibilities

• Develop and motivate the team to execute the SpinXpress Way by delivering exceptional customer experiences
• Create a workplace culture that is consistent with SpinXpress's goals and identify the mission, vision, and values of SpinXpress
• Recruit, interview, select, hire, and employ an appropriate number of people for your team
• Coach, mentor, and develop the team, including overseeing new employee onboarding
• Schedule staff effectively to meet and exceed the day‑to‑day operations and maintain optimal customer service levels
• Handle cash management and transactions accurately
• Provide oversight and direction to all team members in accordance with SpinXpress Policies and the Task List
• Participation in and execution of promotional programs
• Provide a consistent quality product to the customer while keeping costs low
• Addresses customer concerns, issues, and claims in a timely and satisfactory manner
• Maintains a good visual presentation of retail products at all times; keeps sufficient assortment and inventory levels
• Train employees in processing sales and upselling to customers
• Maintains a safe environment inside and outside of the store by following proper security procedures and prioritizing employee and customer safety
• Empower employees to take responsibility and expect accountability with consistent feedback
• Develop strategies that team members can use to better reach a project’s goal
• Assign tasks to team members and validate completion
• Determine the completion timeline and monitor progress to keep the project on track and on schedule
• Communicate clear instructions to team members

Qualifications

• Minimum of 2 years of leadership experience
• On‑the‑job training
• Excellent communication skills
• Confidence and skillful negotiating skills
• Strong organizational skills to give the team direction
• Knowledge and experience with inventory management
• A constant drive to improve the experience of our users and our internal processes: “How can I make things better?”
• Your schedule is flexible, and you will be willing to work holidays, weekends, evenings, and on‑call when necessary
• History of achieving and consistently exceeding professional goals
• Enjoy being in a dynamic job where no task is above or below you

Compensation

$16 Hourly