Team Leader, Customer Experience – Logistics & IT Solutions

Connection Public Sector Solutions; Wilmington (OH); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401k plans

Medical insurance

Generous paid time off package

Job summary

ViziRecruiter, LLC. is looking for a Team Leader in Wilmington, Ohio to supervise the Customer Experience team and manage projects, ensuring smooth operations and high customer satisfaction.

You will work closely with various departments, manage performance assessments, and coordinate training for team members while fostering a quality-focused environment.

The ideal candidate will have a Bachelor's degree, strong organizational skills, and proficiency in Microsoft products.

Qualifications

• Strong working knowledge of inventory control procedures.
• Ability to create and manage training schedules.
• Experience with process documentation.

Responsibilities

• Supervise daily operations of the Customer Experience team.
• Manage and validate timesheets, schedules, and time-off requests.
• Coordinate onboarding of new customer projects.

Skills

Attention to detail

Strong organizational skills

Coaching skills

Management skills

Strong working knowledge of Microsoft products

Education

Bachelor's Degree or equivalent

Tools

Microsoft Teams

ServiceNow

E1 or similar ERP system

Job description

ViziRecruiter, LLC. is looking for a Team Leader in Wilmington, Ohio to supervise the Customer Experience team and manage projects, ensuring smooth operations and high customer satisfaction.

You will work closely with various departments, manage performance assessments, and coordinate training for team members while fostering a quality-focused environment.

The ideal candidate will have a Bachelor's degree, strong organizational skills, and proficiency in Microsoft products.