Team Leader

Elder's ACE Hardware; Mount Pleasant (SC); On-site; USD 42,000 - 58,000; Full time

Job summary

Elder's ACE Hardware in Mount Pleasant, SC is seeking a Team Leader to provide exemplary leadership on the sales floor, emphasize customer service, and help keep the store well-stocked, neat, and clean for the Elder’s experience.

The Team Leader will support the Store Manager, open and close the store as needed, oversee tasks, participate in training, and ensure staff stay productive while delivering best-in-class service.

Qualifications

• Minimum 1 year retail supervisory experience.
• Work in a hardware/home improvement store is a big plus.
• Available to work one weekend day per week and 1–2 evenings.
• Physical requirements: standing or fast-paced walking, lifting up to 80 lbs, bending, pushing/pulling, breaking down boxes, climbing ladder. Forklift use as needed.

Responsibilities

• Provides exemplary leadership on the sales floor with emphasis on customer service.
• Keeps the store staff focused on important tasks: four Duty Lists, freight, projects, and store-specific tasks.
• Ensures customers are well served and staff productive, especially when Store Manager is absent.
• Maintains at least one department at an exceptional level to set the standard for others.
• Opens and/or closes the store on a regular basis.
• Assists in training and enforces the principles of The Six E’s.

Skills

Leadership

Customer service

Training

Tools

Forklift operation

Job description

Job Details

Job Location: SC - Mount Pleasant - Mount Pleasant, SC 29464, The Retail Leadership Team sets a leadership example for our associates by delivering best-in-class helpfulness to our customers and ensuring the store is well-stocked, neat, and clean for the ultimate Elder's experience.The Team Leader should perform whatever task is necessary to ensure the store’s success. This includes basic tasks such as loading, sweeping, cashiering, etc. when necessary

• Provides exemplary leadership on the sales floor with emphasis on customer service.
• Always projects a positive, enthusiastic view of Elder’s.
• Helps keep the store staff focused on important tasks such as routinely completing the four Duty Lists, promptly putting out freight, completing projects, and working on any store specific tasks.
• Especially in the Store Manager’s absences, sees that customers are well served and that all staff is productive and completing the proper tasks efficiently.
• Maintains at least one department at exceptional level as to set standard for other department heads.
• Opens and/or closes on a regular basis.
• Stays current on his/her personal development/training plan.
• Assists in training including continuously enforcing the principles of The Six E’s and, if assigned, performing the responsibilities of the Training Coordinator.

Qualifications

• Minimum 1 year retail experience in a supervisory role. Work experience in a hardware or home improvement store a big plus.
• Available to work one weekend day per week and 1-2 evenings.
• Physical requirements: standing or fast-paced walking throughout the shift, lifting up to 80lbs, bending, pushing/pulling, breaking down boxes, climbing ladder, etc. Drive forklift as needed.