Team Leader

Elder; Chattanooga (TN); On-site; USD 50,000 - 65,000; Full time

Job summary

Elder in the United States seeks a Store Leader to drive customer service excellence and store standards. You will lead on the sales floor, keep the store stocked and clean, and ensure tasks are completed efficiently even in the Manager's absence.

Requirements include 1 year of retail supervisory experience, experience in hardware/home-improvement is a plus, and ability to lift up to 80 lbs; weekend and evening availability is required.

Qualifications

• Minimum 1 year retail supervisory experience.
• Experience in hardware or home improvement store a big plus.
• Able to lift up to 80 lbs and perform physical tasks.
• Available to work one weekend day per week and 1-2 evenings.

Responsibilities

• Provide exemplary leadership on the sales floor with emphasis on customer service.
• Open and/or close store on a regular basis.
• Ensure store is well-stocked, neat, and clean for Elder's experience.
• Oversee four Duty Lists, load freight, complete projects, and supervise staff.
• Train staff and enforce store policies; step in during Manager absences.

Skills

Customer service

Leadership

Team supervision

Communication

Tools

Forklift operation

Job description

The Retail Leadership Team sets a leadership example for our associates by delivering best-in-class helpfulness to our customers and ensuring the store is well-stocked, neat, and clean for the ultimate Elder's experience. The Team Leader should perform whatever task is necessary to ensure the store’s success. This includes basic tasks such as loading, sweeping, cashiering, etc. when necessaryProvides exemplary leadership on the sales floor with emphasis on customer service.Always projects a positive, enthusiastic view of Elder’s.Helps keep the store staff focused on important tasks such as routinely completing the four Duty Lists, promptly putting out freight, completing projects, and working on any store specific tasks.Especially in the Store Manager’s absences, sees that customers are well served and that all staff is productive and completing the proper tasks efficiently.Maintains at least one department at exceptional level as to set standard for other department heads.Opens and/or closes on a regular basis.Stays current on his/her personal development/training plan.Assists in training including continuously enforcing the principles of The Six E’s and, if assigned, performing the responsibilities of the Training Coordinator.Minimum 1 year retail experience in a supervisory role. Work experience in a hardware or home improvement store a big plus.Available to work one weekend day per week and 1-2 evenings.Physical requirements: standing or fast-paced walking throughout the shift, lifting up to 80lbs, bending, pushing/pulling, breaking down boxes, climbing ladder, etc. Drive forklift as needed.