Team Leader

RWJBarnabas Health

Morristown (NJ)

On-site

USD 31,000 - 39,000

Full time

3 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plans

Tuition Reimbursement

Job summary

RWJBarnabas Health is seeking a Team Leader for the Patient Access Services department at the RWJBH Ambulatory Care Center in Morristown, NJ. This hourly role involves leading a team, training staff, analyzing KPIs, and ensuring efficient patient registration and financial clearance processes.

The ideal candidate has a high school diploma and at least two years of Patient Access experience, with strong customer service and computer skills.

Qualifications

Required: High school diploma or equivalent.
Required: Minimum of 2 years of Patient Access Experience.
Preferred: Customer Service Experience.
Preferred: Medical insurance verification and authorization experience.
Preferred: Patient Access experience in general.
Preferred: Knowledge in registration, non-federal and federal billing regulations, and state programs such as Charity Care.
Preferred: Medical terminology and computer skills.

Responsibilities

Greet patients in a timely and friendly manner.
Provide a safe environment during registration.
Explain and obtain signatures for services.
Ensure accurate collection of patient data and proper documentation.
Use registration system to verify and complete patient registration.
Support department goals for accuracy, POS collections, and productivity.
Interact with patients, family members, and others to gather demographic and financial information.
Explain financial responsibilities and collect payments as needed.
Assist with Medicare questionnaires for eligible patients.
Lead training and onboarding of new staff and support staffing needs.
Identify issues and implement solutions to improve department operations.

Skills

Customer service

Team leadership

Training employees

Multitasking

Education

High school diploma or equivalent

Job description

Team Leader

Req #: 0000271988

Category: Revenue Cycle and Patient Access

Status: Full-Time

Shift: Day

Facility: Childrens Specialized Hosp

Department: Patient Access Services

Pay Range: $22.82 - $28.35 per hour

Location: 10 Park Avenue, Morristown, NJ 07960

Job Title: Team Leader

Location: RWJBH Ambulatory Care Center

Department Name: Patient Access Services

Req #: 0000271988

Status: Hourly

Shift: Day

Pay Range: $22.82 - $28.35 per hour

Pay Transparency: The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

The Patient Access Team Lead is a working registrar with added responsibilities of training employees, completing analysis of data pertaining to Key Performance Indicators, assists with developing department schedules and works closely with the Patient Access Supervisor to support all needs of the department,

As a Team Lead, a typical day might include:

Responsible to greet all patients in a timely and friendly manner,

Provide a safe and secure environment for the patient during the registration process

The Patient Access Team Lead must clearly review and communicate all forms and obtain required signatures for services provided

The Patient Access Team Lead ensures accuracy and thoroughness in collecting the patient data, documentation of data and utilizes the technology available to complete the registration

The Patient Access Team Lead participates in creating a positive environment for patient and colleague satisfaction

Provides excellent customer service to all patients, colleagues and other external and internal customer

Interviews patients, family members and other responsible parties to gather pertinent demographic and financial information, for scheduling, preregistration and or registration based on assigned work

Obtains and accurately documents all demographic information

Obtains insurance information and initiates the verification process via third party clearinghouse

Completes verification of coverage of all insurances and financial clearance activity has been completed

Ensures all required forms are provided, reviewed, properly explained and signed by the patient or an approved person on behalf of the patient

Informs patient of financial responsibility and collects appropriate dollar amount for services to be rendered

Completes Medicare Questionnaire on all patients that are eligible

Demonstrates proficiency in the entire pre admission, registration, and financial clearance processes

May perform other duties as assigned or directed by management

Meets and exceeds department goals including accuracy, point of service collections and productivity

Makes customer needs a priority

Provides direct observation of the customer service being performed by other organizational members and reports issues to the supervisor or director

Demonstrates initiative and motivation in role proactively identifies and resolves problems in an appropriate manner and escalates issues to leadership when necessary

Reflects commitment to building a supportive work environment and maintains a positive attitude

Participates in training through the development of training tools, presentations at department inservices or staff meetings, or through the training of registration staff outside of the patient access department

Serves as a leader in the department, working with management and the team to identify issues and to implement solutions that lend to the best overall operations of the department

Ensures that the team is meeting unit specific POS collection goals through the development of education and procedures as well as the monitoring of compliance

Participates in candidate selection, onboarding and training of new team members and supporting the department with routine evaluation of workflow and necessary training

Demonstrates an advanced knowledge of the computer systems used for registration, the interface and how to trouble shoot issues that impact operations

Assists in the throughput of patients within the department by monitoring patient wait times, delegating tasks and managing team breaks and lunches

This role might be for you if:

You thrive in a fast-paced environment.

You are good at multitasking and customer service.

You have experience working within healthcare or other related areas which are customer service focused.

To be considered for this opportunity, you must have the following qualifications:

Required:

High school diploma or equivalent required

Minimum of 2 years of Patient Access Experience

Preferred:

Customer Service Experience

Medical insurance verification and authorization experience preferred

Patient Access experience preferred

Knowledge in all aspects of registration, Non-federal and Federal billing regulations, and state programs such as Charity Care preferred

Medical terminology and computer skills

Why You’ll Love Working Here:

At RWJBarnabas Health, our people are at the center of everything we do. Through our Total Wellbeing promise, we offer a wide range of benefits and resources to support your physical, emotional, financial, and professional wellbeing. Highlights include:

Generous Paid Time Off (Vacation, Holidays, Sick Time)

Medical, Dental & Vision Insurance

Prescription Drug Coverage

Retirement Plans

Paid Parental Leave

Tuition Reimbursement

Student Loan Planning Support

Life and Disability Insurance

Wellness Programs and Flexible Spending Accounts

Voluntary Benefits (like Pet Insurance)

Discounts with local partners (e.g., NJ Devils, NJPAC, Verizon)

Community involvement and volunteer opportunities ...and more!

Why RWJBarnabas Health:

RWJBarnabas Health is New Jersey's largest and most comprehensive academic health system, committed to delivering exceptional care and creating healthier communities. We're proud to offer a workplace that values compassion, equity, and innovation-where every team member plays a vital role. When you join us, you're not just building a career-you're helping to shape the future of healthcare, one person and one community at a time.