Patient Access Representative

RWJBarnabas Health; Newark (NJ); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Vision insurance

Paid Time Off

Medical, Dental & Vision Insurance

Life and Disability Insurance

Tuition Reimbursement

Retirement Plans

Paid Parental Leave

Job summary

RWJBarnabas Health in Newark, NJ seeks a Patient Access Representative for Newark Beth Israel Medical Center's Emergency Dept Access Service. The role involves pre-registration, registration, financial clearance, scheduling, and patient-centric service.

Responsibilities include verifying insurance, obtaining authorizations, collecting payments, and entering demographic data accurately. This position requires strong customer service skills and the ability to work in a fast-paced healthcare

Qualifications

• Requires high school diploma or equivalent.
• Two to three years hospital admitting, registration, or billing experience preferred.
• Knowledge of insurance requirements and medical terminology preferred.
• Ability to respond to emergencies, solve problems, and interpret data.
• Strong customer service and communication skills required.

Responsibilities

• Pre-registration, registration, financial clearance, and scheduling duties.
• Verify insurance coverage and obtain authorizations, referrals, and precertifications.
• Enter patient demographics and insurance information accurately; collect copays and fees.
• Greet and assist patients and visitors; ensure smooth registration experience.
• Support billing accuracy and communicate operational issues to leadership.

Skills

Customer service

Multitasking

Communication skills

Healthcare experience

Problem solving

Education

High school diploma or equivalent

Two to three years hospital admitting/registration/billing (preferred)

Job description

vision insurance, parental leave, paid time off, sick time, long term disability, tuition reimbursement

Patient Access Representative

Req #: 0000262707

Category: Revenue Cycle and Patient Access

Status: Full-Time

Shift: Night

Facility: Newark Beth Israel Medical Center

Department: Emergency Dept Access Service

Pay Range: $21.07 - $26.22 per hour

Location: 201 LYONS AVENUE, NEWARK, NJ 07112-2027

Job Title: Patient Access Representative

Location: Newark Beth Israel Medical Ctr

Department Name: Emergency Dept Access Service

Req #: 0000262707

Status: Hourly

Shift: Night

Pay Range: $21.07 - $26.22 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

The Patient Access Representative plays a vital role in creating a positive first impression for our patients by delivering compassionate, patient- centered service. This position is responsible for accurately registering patients, verifying insurance, obtaining required documentation, collecting applicable payments and ensuring a seamless registration experience. The representative serves as the first point of contact for patients and families, providing exceptional customer service during stressful and urgent situations.

As a Patient Access Representative, a typical day might include:

• Performs all duties related to pre-registration, registration, financial clearance, and scheduling
• Ensures accurate demographic and insurance data, collects patient liabilities, supports billing accuracy, and provides front-line customer service,
• Ensures patients are oriented to the registration process and communicates operational issues to leadership as needed
• Answer phones courteously and promptly
• Verify insurance coverage, obtain authorizations, referrals, and precertifications,
• Accurately enter patient demographic and insurance information,
• Collect copays and fees; provide receipts
• Ensure completion and scanning of required documents consent, rights, directives
• Greet and assist patients and visitors in a timely, professional manner
• Schedule appointments, register patients, and process discharges,

This role might be for you if:

• You thrive in a fast-paced environment.
• You are good at multitasking and customer service.

• You have experience working within healthcare or other related areas which are customer service focused.

To be considered for this opportunity, you must have the following qualifications:

Required:

• High school diploma or equivalent required

Preferred:

• Two to three years of hospital admitting, registration, or billing experience
• Knowledge of insurance requirements and medical terminology
• Ability to respond to emergency situations, problem solve, and interpret data
• Strong customer service and communication skills,

Why You'll Love Working Here: At RWJBarnabas Health, our people are at the center of everything we do. Through our Total Wellbeing promise, we offer a wide range of benefits and resources to support your physical, emotional, financial, and professional wellbeing. Highlights include:

• Generous Paid Time Off (Vacation, Holidays, Sick Time)

• Medical, Dental & Vision Insurance

• Prescription Drug Coverage

• Retirement Plans

• Paid Parental Leave

• Tuition Reimbursement

• Student Loan Planning Support

• Life and Disability Insurance

• Wellness Programs and Flexible Spending Accounts

• Voluntary Benefits (like Pet Insurance)

• Discounts with local partners (e.g., NJ Devils, NJPAC, Verizon)

• Community involvement and volunteer opportunities ...and more!

Why RWJBarnabas Health: RWJBarnabas Health is New Jersey's largest and most comprehensive academic health system, committed to delivering exceptional care and creating healthier communities. We're proud to offer a workplace that values compassion, equity, and innovation-where every team member plays a vital role. When you join us, you're not just building a career-you're helping to shape the future of healthcare, one person and one community at a time.

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

RWJBarnabas Health is an Equal Opportunity Employer

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