Team Leader

Infosys; Austin (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Infosys BPM Limited is seeking an experienced Team Lead – Ad Certification to oversee day-to-day ad review operations while remaining hands on in production. This role blends people leadership, quality ownership, and active content review to ensure policy enforcement and high operational standards across the platform.

You will coach teams through complex decisions, handle sensitive content, and collaborate with cross-functional stakeholders in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Minimum 4 years of experience related to the job description.
• Experience in ad certification, ad review, or Trust & Safety content moderation is preferred.
• Ability to lead a team while remaining hands-on in production.
• Strong written and verbal communication, organizational and time management skills.
• Comfortable in a fast-paced, high-volume, and informal environment.
• Familiarity with pop culture, current events, slang, and controversial topics.

Responsibilities

• Perform hands-on ad and URL content review to maintain policy expertise and support production needs.
• Deliver high-quality, accurate, and consistent content review aligned with SLAs and quality benchmarks.
• Handle complex, sensitive, or high-risk escalations with sound judgment.
• Identify trends, policy gaps, and systemic risks; report insights to management.
• Support peak volumes and coverage gaps as required.
• Act as the first line of support for the Ad Certification team.
• Provide real-time guidance and coaching on policy interpretation and edge cases.
• Conduct regular quality reviews and calibrations to drive improvement.
• Support onboarding and ongoing skill development for team members.
• Foster a culture of quality, accountability, and psychological safety.

Skills

Attention to detail

Policy interpretation

People leadership

Decision making under ambiguity

Communication skills

Time management

Adaptability

Awareness of current events

Content moderation experience

Rotation shifts flexibility

Education

High School Diploma or GED

Job description

Job DescriptionWe are looking for an experienced Team Lead – Ad Certification to oversee day to day ad review operations while remaining hands on in production. This role combines people leadership, quality ownership, and active content review, ensuring consistent policy enforcement and high operational standards across the platform.

Job DescriptionWe are looking for an experienced Team Lead – Ad Certification to oversee day to day ad review operations while remaining hands on in production. This role combines people leadership, quality ownership, and active content review, ensuring consistent policy enforcement and high operational standards across the platform. The ideal candidate is a strong critical thinker who can navigate grey areas, coach teams through complex decisions, and independently handle sensitive or high-risk content. This role operates in a fast-paced environment and requires close collaboration with cross functional stakeholders.

Job Responsibilities

• Perform hands on ad and URL content review to maintain deep policy expertise and support production needs.
• Deliver high quality, accurate, and consistent content review in line with defined SLAs and quality benchmarks.
• Handle complex, sensitive, or high-risk escalations, applying sound judgment in ambiguous policy scenarios.
• Identify emerging trends, policy gaps, and systemic risks through direct production exposure and report insights to management.
• Support peak volumes, coverage gaps, and priority queues as required.
• Act as the first line of support for a team of Ad Certification Specialists.
• Provide real time guidance, decision support, and coaching on policy interpretation and edge cases.
• Conduct regular quality reviews, calibrations, and feedback sessions to drive continuous improvement.
• Support onboarding, training, and ongoing skill development for new and existing team members.
• Foster a culture of quality, accountability, and psychological safety, especially when dealing with sensitive content.

Basic Qualifications

• High School Diploma or GED Equivalent
• At least 4 years of experience relating to the job description

Preferred Qualifications

• Strong attention to detail with the ability to navigate grey areas and ambiguous policy scenarios.
• Proven experience in ad certification, ad review, or Trust & Safety content moderation.
• Comfortable balancing people leadership with hands on production work.
• Ability to think quantitatively and qualitatively when assessing content risk and trends.
• Strong verbal and written communication, organization, and time management skills.
• Comfortable working in a fast paced, high volume, and informal environment.
• Well informed about current events, pop culture, slang, and controversial topics.
• Ability to manage repetitive tasks and exposure to sensitive or disturbing content.
• Familiarity with Apple products and services (MacOS, iOS) is a plus.
• Flexibility to work rotational shifts, including weekends, as required.

About Us

Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

Infosys BPM has 42 delivery centers in 14 countries spread across 5 continents, with 60,530 employees from 105 nationalities, as of March, 2026.

The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/Nationality Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.