Team Leader

Infosys Limited; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Infosys BPM Limited in Austin, TX is seeking an experienced Team Lead – Ad Certification to oversee day to day ad review operations while remaining hands on in production. You will coach teams, enforce policies, and maintain high operational standards.

The role requires guiding complex decisions, collaborating with stakeholders, and managing high-risk content in a fast-paced environment. Strong leadership and policy interpretation are essential.

Qualifications

• Strong attention to detail with the ability to navigate grey areas and ambiguous policy scenarios.
• Proven experience in ad certification, ad review, or Trust & Safety content moderation.
• Comfortable balancing people leadership with hands on production work.
• Ability to think quantitatively and qualitatively when assessing content risk and trends.
• Strong verbal and written communication, organization, and time management skills.

Responsibilities

• Perform hands on ad and URL content review to maintain deep policy expertise and support production needs.
• Deliver high quality, accurate, and consistent content review in line with defined SLAs and quality benchmarks.
• Handle complex, sensitive, or high-risk escalations, applying sound judgment in ambiguous policy scenarios.
• Identify emerging trends, policy gaps, and systemic risks through direct production exposure and report insights to management.
• Support peak volumes, coverage gaps, and priority queues as required.
• Act as the first line of support for a team of Ad Certification Specialists.
• Provide real time guidance, decision support, and coaching on policy interpretation and edge cases.
• Conduct regular quality reviews, calibrations, and feedback sessions to drive continuous improvement.
• Support onboarding, training, and ongoing skill development for new and existing team members.
• Foster a culture of quality, accountability, and psychological safety, especially when dealing with sensitive content.

Skills

Team leadership

Policy interpretation

Critical thinking

Attention to detail

Content moderation

Coaching

Communication

Education

High School Diploma or GED Equivalent

Job description

We are looking for an experienced Team Lead – Ad Certification to oversee day to day ad review operations while remaining hands on in production. This role combines people leadership, quality ownership, and active content review, ensuring consistent policy enforcement and high operational standards across the platform.
The ideal candidate is a strong critical thinker who can navigate grey areas, coach teams through complex decisions, and independently handle sensitive or high-risk content. This role operates in a fast-paced environment and requires close collaboration with cross functional stakeholders.

Job Responsibilities

Perform hands on ad and URL content review to maintain deep policy expertise and support production needs.

Deliver high quality, accurate, and consistent content review in line with defined SLAs and quality benchmarks.

Handle complex, sensitive, or high-risk escalations, applying sound judgment in ambiguous policy scenarios.

Identify emerging trends, policy gaps, and systemic risks through direct production exposure and report insights to management.

Support peak volumes, coverage gaps, and priority queues as required.

Act as the first line of support for a team of Ad Certification Specialists.

Provide real time guidance, decision support, and coaching on policy interpretation and edge cases.

Conduct regular quality reviews, calibrations, and feedback sessions to drive continuous improvement.

Support onboarding, training, and ongoing skill development for new and existing team members.

Foster a culture of quality, accountability, and psychological safety, especially when dealing with sensitive content.

Basic Qualifications

High School Diploma or GED Equivalent

At least 4 years of experience relating to the job description

Preferred Qualifications

Strong attention to detail with the ability to navigate grey areas and ambiguous policy scenarios.

Proven experience in ad certification, ad review, or Trust & Safety content moderation.

Comfortable balancing people leadership with hands on production work.

Ability to think quantitatively and qualitatively when assessing content risk and trends.

Strong verbal and written communication, organization, and time management skills.

Comfortable working in a fast paced, high volume, and informal environment.

Well informed about current events, pop culture, slang, and controversial topics.

Ability to manage repetitive tasks and exposure to sensitive or disturbing content.

Familiarity with Apple products and services (MacOS, iOS) is a plus.

Flexibility to work rotational shifts, including weekends, as required.

About Us

Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

Infosys BPM has 42 delivery centers in 14 countries spread across 5 continents, with 60,530 employees from 105 nationalities, as of March, 2026.

The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years.

The company’s senior leaders contribute widely to industry forums as BPM strategists.

EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/Nationality

Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.