Ad Certification Team Lead: Policy & Quality

Infosys Limited; Austin (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Infosys BPM Limited in Austin, TX is seeking an experienced Team Lead – Ad Certification to oversee day to day ad review operations while remaining hands on in production. You will coach teams, enforce policies, and maintain high operational standards.

The role requires guiding complex decisions, collaborating with stakeholders, and managing high-risk content in a fast-paced environment. Strong leadership and policy interpretation are essential.

Qualifications

• Strong attention to detail with the ability to navigate grey areas and ambiguous policy scenarios.
• Proven experience in ad certification, ad review, or Trust & Safety content moderation.
• Comfortable balancing people leadership with hands on production work.
• Ability to think quantitatively and qualitatively when assessing content risk and trends.
• Strong verbal and written communication, organization, and time management skills.

Responsibilities

• Perform hands on ad and URL content review to maintain deep policy expertise and support production needs.
• Deliver high quality, accurate, and consistent content review in line with defined SLAs and quality benchmarks.
• Handle complex, sensitive, or high-risk escalations, applying sound judgment in ambiguous policy scenarios.
• Identify emerging trends, policy gaps, and systemic risks through direct production exposure and report insights to management.
• Support peak volumes, coverage gaps, and priority queues as required.
• Act as the first line of support for a team of Ad Certification Specialists.
• Provide real time guidance, decision support, and coaching on policy interpretation and edge cases.
• Conduct regular quality reviews, calibrations, and feedback sessions to drive continuous improvement.
• Support onboarding, training, and ongoing skill development for new and existing team members.
• Foster a culture of quality, accountability, and psychological safety, especially when dealing with sensitive content.

Skills

Team leadership

Policy interpretation

Critical thinking

Attention to detail

Content moderation

Coaching

Communication

Education

High School Diploma or GED Equivalent

Job description

Infosys BPM Limited in Austin, TX is seeking an experienced Team Lead – Ad Certification to oversee day to day ad review operations while remaining hands on in production. You will coach teams, enforce policies, and maintain high operational standards.

The role requires guiding complex decisions, collaborating with stakeholders, and managing high-risk content in a fast-paced environment. Strong leadership and policy interpretation are essential.