Process Specialist

Infosys; Austin (TX); On-site; USD 42,000 - 70,000; Full time

Job summary

Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited, is seeking an Ad Certification Specialist to support content review and policy enforcement for digital advertising platforms.

You will review ads, ensure compliance, participate in UAT, collaborate across time zones, and help improve moderation processes in a fast-paced environment. Ideal candidates have a high school diploma, at least 2 years of relevant experience, and familiarity with macOS/iOS.

Qualifications

• High School Diploma or GED is required and at least 2 years of relevant experience.
• Ability to analyze content in ambiguous scenarios with strong attention to detail.
• Experience in ad review, content moderation, or digital advertising is preferred.
• Familiarity with macOS and iOS is beneficial.

Responsibilities

• Review and evaluate ads and URL content to ensure platform policy compliance.
• Maintain high accuracy in content moderation and certification processes.
• Identify and escalate policy violations and emerging trends.
• Enforce platform policies and align with internal compliance standards.
• Participate in User Acceptance Testing (UAT) and report bugs or enhancements.
• Collaborate with cross-functional teams across time zones.
• Use internal tools to review, categorize, and moderate content.
• Escalate issues with proper documentation for timely resolution.
• Support management in improving ad review processes and controls.

Skills

Attention to detail

Analytical thinking

Communication

Time management

Content moderation

Ad policy analysis

Education

High School Diploma or GED

Tools

macOS

iOS

Job description

Job Description

We are seeking a detail-oriented and analytical Ad Certification Specialist to support content review and policy enforcement for digital advertising platforms. This role is ideal for individuals who thrive in fast-paced environments, can make sound decisions in ambiguous situations, and are comfortable reviewing a wide range of content.

Job Responsibilities

• Review and evaluate ads and associated URL content to ensure compliance with platform policies
• Maintain high accuracy and consistency in content moderation and certification processes
• Identify, analyze, and escalated policy violations, sensitive content, and emerging trends
• Enforce platform policies and ensure alignment with internal compliance standards
• Participate in User Acceptance Testing (UAT), reporting bugs and suggesting enhancements
• Collaborate with cross-functional teams across different time zones
• Utilize internal tools to efficiently review, categorize, and moderate content
• Escalate issues with proper documentation to ensure timely resolution
• Support management in improving ad review processes and compliance controls

Basic Qualifications

• High School Diploma or GED Equivalent
• At least 2 years of experience relating to the job description

Preferred Qualifications

• Strong attention to detail with the ability to analyze and interpret content in ambiguous scenarios
• Comfortable working in a fast-paced, high-volume environment
• Excellent communication, organizational, and time management skills
• Awareness of current events, pop culture, and online trends
• Ability to review and handle sensitive or potentially harmful content
• Proven ability to perform repetitive tasks with high accuracy
• Flexibility to work rotational shifts, including weekends
• Prior experience in ad review, content moderation, or digital advertising
• Familiarity with products and platforms (macOS, iOS)

Who We Are

Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, Infosys BPM has 42 delivery centers in 14 countries spread across 5 continents, with 60,530 employees from 105 nationalities, as of March, 2026. The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.

Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.