Team Lead - Water Park

American Dream; East Rutherford (NJ); On-site; USD 42,000 - 62,000; Full time

Job summary

American Dream's DreamWorks Water Park seeks an Aquatics Team Lead to assist Supervisors in daily operations, supervise lifeguards, and ensure guest service excellence.

You will help maintain safety, conduct staff coaching, handle first aid, onboarding, and training programs, and occasionally serve as Head Guard. This full-time role requires flexibility, including weekends and holidays.

Qualifications

• Must be at least 18 years old and able to work flexible hours.
• Excellent communication skills in English, both written and spoken.
• Outstanding leader with ability to mentor peers and subordinates.
• E&A Instructor license preferred or willing to obtain.
• Previous supervisory experience is an asset.
• Experience mentoring employees new to the workforce.

Responsibilities

• Maintain a safe work environment through training, policies, procedures, and incident analysis.
• Conduct regular conversations with aquatics staff to support development and goals.
• Supervise Lifeguards and facility staff at their stations.
• Respond to major and minor first aid situations and monitor first aid staff.
• Handle onboarding, interviews, and staff training program implementation.
• Address guest concerns with exceptional service and resolve conflicts when needed.
• Present a professional appearance and enforce safety rules.
• Actively contribute to a safe environment for staff and guests.
• Perform duties of Head Guard several shifts per week and assist park supervisors.
• Take on other supervisory duties as required.

Skills

Leadership

Customer service

Communication

Team supervision

Public safety

Job description

The Aquatics Team Lead assists the Aquatics Supervisors in the daily operations of the DreamWorks Water Park including the supervision of Water Park staff and providing guests with exceptional customer service.

Primary Responsibilities:

• Maintain a safe work environment for both team members and guests through effective training, policies and procedures and analysis of incident reports.
• Conduct effective and regular conversations with the aquatics staff to ensure individual development and goals are being met through company performance management tools.
• Working in position while helping supervise and coordinating Lifeguards and facility staff to ensure that all staff are at their appropriate work stations.
• Responding to major and minor first aid situations and monitor the first aid facility staff.
• Occasionally performing administrative duties such as interviewing, new employee onboarding, accident investigations, and implement staff training programs and procedures.
• Responding to guest concerns and special requests, while utilizing exceptional customer service and conflict resolution skills. Involving additional supervisory staff as required.
• always Presenting a professional appearance and attitude and enforce safety rules and regulations.
• Being actively involved in creating and maintaining a safe environment for all staff and guests.
• Perform duties of “Head Guard” several shifts per week, assisting park supervisors in all aspects of park operation
• Other supervisory duties as required.

Desired Qualifications:

• Must be at least 18 years of age, personable, have good attendance and availability.
• Outgoing and personable, with a commitment to excellence in public relations. Must be people oriented and have excellent communication skills that include speaking, writing, reading, and understanding of the English language.
• Must be an outstanding leader with a commitment to teaching and mentoring peers and subordinates.
• E&A Instructor license preferred (or willing to obtain)
• Previous supervisory skills an asset
• Experience working successfully with a variety of employees, including mentoring employees new to the workforce.
• Excellent communication and interpersonal skills complemented by team building and motivational abilities.
• Safety-minded and can stay calm in emergency situations.

Physical Job Requirements:

• This is a full-time position that requires flexible availability Monday through Sunday including days, evenings, weekends, and holidays.
• Ability to work in a hot and humid environment and near water and chlorine. Potential hazards include water, chlorine, and cleaning chemicals.
• Must be able to pass a basic security clearance.
• Complete all E&A Special Facilities prerequisite skills
• Perform repetitive motion- Occasionally- 30% of time
• Stand and move- Frequently 80% of time
• Reach at, above or below shoulder level- Occasionally 40% of time.
• Kneel and bend- Frequently 75% of time
• Stoop/squat- Frequently 75% of time
• Lift/carry between 10-76 lbs - Occasionally 20% of time
• Able to work at heights between 35-200.

American Dream is an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, gender, sexual orientation, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, military status, or any other basis prohibited by law.