Adventureland Park 2027 - Aquatics Senior Supervisor

0911 Festival Fun Parks, LLC; Altoona (IA); On-site; USD 42,000 - 68,000; Full time

Job summary

Adventureland Park in Iowa is seeking an Aquatics Senior Supervisor to oversee Lifeguards and park operations, ensuring safety and exceptional guest experiences. You will lead by example, coach a large team, coordinate schedules, and ensure compliance with industry standards and Iowa laws.

This role demands strong leadership, vigilance, and a commitment to customer service. Minimum 2–3 years in Rides or Aquatics, 2+ years of supervisory experience, and relevant certifications are required or

Qualifications

• 2–3 years in Rides or Aquatics required.
• 2+ years of supervisory experience preferred.
• Must be 18+ and have reliable transportation.
• Ability to communicate in English; Spanish a plus.
• Must keep certification current and comply with DOSH policies.

Responsibilities

• Supervise daily operations of park operations and assigned departments.
• Lead by example and uphold Adventureland Park's core values.
• Inspire operators by creating a positive, energetic atmosphere prioritizing safety and guest satisfaction.
• Mentor Lifeguards and provide coaching.
• Ensure compliance with safety policies, procedures, and industry best practices.
• Backfill essential park operations positions when needed.
• Assist with team scheduling and timekeeping activities.
• Address guest feedback and coordinate with managers to resolve issues.
• Respond calmly to emergencies and maintain professional conduct.

Skills

Leadership

Safety leadership

Guest service

Bilingual English/Spanish

Education

Lifeguard Instructor Certification

CPR/First Aid/AED Certification

Job description

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with over 40 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating®.

Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality.

As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect.

Adventureland Park 2027 - Aquatics Senior Supervisor Roles & Responsibilities:

The Aquatic Operations Senior Supervisor will assist in the supervision of the aquatics Lifeguards working throughout the waterpark. This position directly supports park leadership with efficient operation of the department which provides a positive guest experience.

Supervisory Duties:

• Supervise the daily operations of the park operations team and any other assigned departments
• Lead by example, attitude, and as a representation of Adventureland's core values
• Inspire operators by creating a positive and energetic atmosphere where safety and guest satisfaction are top priorities
• Act as an approachable mentor and coach to all assigned Lifeguards
• Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests.
• Become knowledgeable of performing the essential duties of all assigned park operations positions and backfill these positions when needed
• Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, ride operations, performance coaching, and discipline.
• Ensure that all required meal and other breaks are being given in accordance with Iowa law
• Assist with team scheduling and timekeeping activities

Departmental Duties:

• Maintain a comprehensive knowledge of park attractions and safety procedures, assisting or operating rides and maintaining a safe aquatic environment when necessary.
• Listen to guest feedback and complaints, communicating them to the respective department managers.
• Provide coverage for Lifeguards breaks and monitor communication channels for additional assistance.
• Provide direct support to Lifeguards by conducting rounds throughout the park to address their needs.
• Enforce Park policies, restrictions, and recommendations to ensure guest safety.
• Remain calm and composed during emergency situations, exuding professionalism while adhering to all standard operating procedures.
• Maintain constant vigilance to proactively identify potential hazards and informs park leadership of any concerns
• Protect guest belongings, handle lost and found items and cooperate with other departments to enhance the guest experience.
• Promptly notify security or park operators of any injuries or emergencies.
• Conduct audits of Lifeguards to ensure safe operations and fulfill additional duties as assigned.
• All other duties assigned by leadership

Education and Experience:

• No education requirements for this position
• 2-3 years of previous work experience in the Rides or Aquatics departments is required.
• Previous ride operation experience from other Amusement/Theme Park employers will also be considered.
• 2+ years of previous supervisory experience preferred
• Must hold or be willing to quickly obtain Jeff Ellis and Associates Lifeguard Instructor Certification
• Certification in advanced Cardiopulmonary Resuscitation (CPR), First Aid and Automated External Defibrillator (AED) within 1 month of employment
• Must keep certification current

Language:

• Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.

Requirements:

• Must be at least 18 years of age to comply with Iowa Child Labor Laws
• Ability to work flexible schedule, including evenings, weekends, and holidays, open to close
• Must have reliable transportation to and from your scheduled shift
• Must possess a valid driver’s license and a good driving record
• Ability to comply with all uniform policies
• Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
• Must possess a safety-oriented mindset and be fully committed to enforcing all DOSH, Ellis, and all other regulations, policies, and procedures
• Ability to inspire, motivate, and successfully lead a large number of Lifeguards
• Must be able to speak with guests directly when other operations leadership is not available
• Ability to handle high-pressure situations, meet the demands of constant deadlines, and coordinate multiple priorities in a dynamic environment.