Team Lead - Visa Operations & Training

CIBTvisas, Inc; Washington, Northern (District of Columbia, KY); Hybrid; USD 33,000 - 37,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan with Company）

Flexible Spending Accounts and Health

Life Insurance

Short‑Term Disability

Long‑Term Disability Coverage

Paid Holidays and PTO

Pet Insurance

Travel Assistance Services

Legal and Identity Theft Protection

Job summary

CIBTvisas, Inc. is seeking a Team Leader to assist the Operations Manager and Director in day-to-day processes at our Washington, DC office. You will manage workload distribution among consultants, mentor staff, and guide procedures while handling escalations and client inquiries.

The role requires a BA/BS or equivalent with two years’ experience, excellent English communication, and a willingness to work in-office in DC. Knowledge of the visa process and multilingual abilities are highly valued.

Qualifications

• BA/BS or Associate Degree and two years’ experience or equivalent combination.
• Fluent in English with strong communication and interpersonal skills.
• Spanish speaker is preferred.

Responsibilities

• Perform opening and closing procedures as directed by management.
• Adherence to deadlines; achieve client request by dates and hit internally defined timeframe intervals for workflow.
• Responsible for handling higher level and more complex client files; assists in assigning files to appropriate consultants; monitors consultants’ daily workload.
• Reviews/prepares various applications and supporting documents to be submitted to various embassies/consular offices and the US State Department according to their standards.
• Ensures that Consultants provide quality customer service; investigates and resolves problems escalated by consultants/clients.
• Maintain deep content knowledge on all aspects of CIBT’s business process to complete orders, and maximize systems capabilities.

Skills

English communication

Teamwork

Problem solving

Time management

Self-starter

Adaptability

Spanish speaker

Education

BA/BS or Associate Degree

Job description

CIBTvisas, Inc. is seeking a Team Leader to assist the Operations Manager and Director in day-to-day processes at our Washington, DC office. You will manage workload distribution among consultants, mentor staff, and guide procedures while handling escalations and client inquiries.

The role requires a BA/BS or equivalent with two years’ experience, excellent English communication, and a willingness to work in-office in DC. Knowledge of the visa process and multilingual abilities are highly valued.