Team Lead: Veteran Housing & Support

Paycom - ATS; Portland (OR); On-site; USD 57,000 - 69,000; Full time

Job summary

Do Good Multnomah seeks a Team Lead Supervisor to guide program staff and oversee operations of the GPD program at scattered sites. You will mentor staff, coordinate scheduling, and ensure service delivery aligned with Housing First and trauma-informed practices.

You will work with Veterans in a housing-focused setting, supervise performance evaluations, and support staff through onboarding and ongoing training. This role emphasizes collaboration and equity.

Qualifications

• At least one year of experience working in homeless services, supportive housing, behavioral health, social services, Veteran services, or another closely related human-services setting.
• Experience providing leadership, coaching, training, shift coordination, or supervision to employees, volunteers, peers, or multidisciplinary teams.
• Experience supporting people experiencing homelessness, housing instability, behavioral health needs, substance use, or other significant barriers to housing stability.
• Familiarity with Veteran and military culture and the unique barriers Veterans may experience when accessing housing and supportive services.
• Working knowledge of Housing First, trauma-informed care, harm reduction, and strengths-based approaches, or the ability to demonstrate comparable knowledge gained through relevant professional, volunteer, educational, or lived experience.
• Demonstrated ability to respond effectively to conflict, crisis situations, or emotionally escalated interactions.
• Basic proficiency with workplace technology and the ability to learn systems used for documentation, scheduling, timekeeping, communication, and program administration.
• Ability to maintain confidentiality and comply with organizational, funder, and regulatory requirements related to participant information.
• Current Oregon Food Handler's Card or ability to obtain one within 90 days of hire.
• Ability to successfully complete position-related pre-employment requirements.

Responsibilities

• Provide day-to-day leadership, guidance, and support to program staff in alignment with Do Good Multnomah's mission, values, policies, and practices.
• Provide regular individual supervision to assigned direct reports, including coaching, feedback, professional development, and performance support.
• Partner with the Program Manager to complete performance evaluations and address performance, training, or development needs.
• Support onboarding and ongoing training for new and existing staff, including modeling effective participant engagement, documentation, communication, and program practices.
• Provide clear direction, appropriately delegate responsibilities, and support staff in problem-solving and making sound decisions within the scope of their roles.
• Serve as the onsite leadership point person and assume designated program management responsibilities when the Program Manager is unavailable.
• Foster a team culture grounded in collaboration, accountability, respect, psychological safety, and trauma-informed practices.
• Collaborate across programs and departments to support continuity of services and effective program operations.
• Participate in hiring activities, including candidate interviews and selection processes, as assigned.
• Maintain accurate and timely documentation and protect confidential information in accordance with organizational policies, HIPAA requirements, and applicable state and federal regulations.
• Participate in quality assurance, continuous improvement, compliance, and program evaluation activities as assigned.

Skills

Leadership

Coaching

Supervision

Staff development

Communication

Trauma-informed care

Housing First

Crisis response

Collaboration

Problem solving

Tools

HMIS

CaseWorthy

Paycom

Microsoft 365

Job description

Do Good Multnomah seeks a Team Lead Supervisor to guide program staff and oversee operations of the GPD program at scattered sites. You will mentor staff, coordinate scheduling, and ensure service delivery aligned with Housing First and trauma-informed practices.

You will work with Veterans in a housing-focused setting, supervise performance evaluations, and support staff through onboarding and ongoing training. This role emphasizes collaboration and equity.