Team Lead Supervisor - GPD - $63,026/yr

Paycom - ATS; Portland (OR); On-site; USD 57,000 - 69,000; Full time

Job summary

Do Good Multnomah seeks a Team Lead Supervisor to guide program staff and oversee operations of the GPD program at scattered sites. You will mentor staff, coordinate scheduling, and ensure service delivery aligned with Housing First and trauma-informed practices.

You will work with Veterans in a housing-focused setting, supervise performance evaluations, and support staff through onboarding and ongoing training. This role emphasizes collaboration and equity.

Qualifications

• At least one year of experience working in homeless services, supportive housing, behavioral health, social services, Veteran services, or another closely related human-services setting.
• Experience providing leadership, coaching, training, shift coordination, or supervision to employees, volunteers, peers, or multidisciplinary teams.
• Experience supporting people experiencing homelessness, housing instability, behavioral health needs, substance use, or other significant barriers to housing stability.
• Familiarity with Veteran and military culture and the unique barriers Veterans may experience when accessing housing and supportive services.
• Working knowledge of Housing First, trauma-informed care, harm reduction, and strengths-based approaches, or the ability to demonstrate comparable knowledge gained through relevant professional, volunteer, educational, or lived experience.
• Demonstrated ability to respond effectively to conflict, crisis situations, or emotionally escalated interactions.
• Basic proficiency with workplace technology and the ability to learn systems used for documentation, scheduling, timekeeping, communication, and program administration.
• Ability to maintain confidentiality and comply with organizational, funder, and regulatory requirements related to participant information.
• Current Oregon Food Handler's Card or ability to obtain one within 90 days of hire.
• Ability to successfully complete position-related pre-employment requirements.

Responsibilities

• Provide day-to-day leadership, guidance, and support to program staff in alignment with Do Good Multnomah's mission, values, policies, and practices.
• Provide regular individual supervision to assigned direct reports, including coaching, feedback, professional development, and performance support.
• Partner with the Program Manager to complete performance evaluations and address performance, training, or development needs.
• Support onboarding and ongoing training for new and existing staff, including modeling effective participant engagement, documentation, communication, and program practices.
• Provide clear direction, appropriately delegate responsibilities, and support staff in problem-solving and making sound decisions within the scope of their roles.
• Serve as the onsite leadership point person and assume designated program management responsibilities when the Program Manager is unavailable.
• Foster a team culture grounded in collaboration, accountability, respect, psychological safety, and trauma-informed practices.
• Collaborate across programs and departments to support continuity of services and effective program operations.
• Participate in hiring activities, including candidate interviews and selection processes, as assigned.
• Maintain accurate and timely documentation and protect confidential information in accordance with organizational policies, HIPAA requirements, and applicable state and federal regulations.
• Participate in quality assurance, continuous improvement, compliance, and program evaluation activities as assigned.

Skills

Leadership

Coaching

Supervision

Staff development

Communication

Trauma-informed care

Housing First

Crisis response

Collaboration

Problem solving

Tools

HMIS

CaseWorthy

Paycom

Microsoft 365

Job description

Title: Team Lead SupervisorWage: $63,026 AnnuallyShift: Wednesday-Saturday, 7:00am-6:00pmClassification: Exempt, Full-Time, Not Union RepresentedLocation: GPD (Scattered Sites)Reports To: Program ManagerThis position has an introductory probationary period of 90 days.THE POSITION: The Team Lead Supervisor (TLS) will be a creative and dynamic leader who will assist the Program Manager with overseeing program staff and managing the overall operations of GPD program. The TLS will serve as the point person onsite when the Program Manager is unavailable. Duties will include assisting the Program Manager with overall site operations and staffing, performing supervisions, managing scheduling, and other related leadership tasks. This position will mentor their direct reports with kindness, compassion, equity, and trauma-informed care. The TLS will be responsible for ensuring that the mission of Do Good Multnomah is appropriately executed, and daily operational functions are appropriately carried out by program staff. The Grant Per Diem Team Lead Supervisor will assist staff in supporting houseless Veterans accessing temporary and permanent supportive housing. The TLS will work closely with Participants and staff to create and implement individualized service plans, and support them in their self-motivated goal of attaining sustainable permanent housing. This position will play a crucial role in the success of the GPD transitional housing program, ensuring that Veterans receive the support and resources that they need to thrive. This position will be a part of a small program team along with Housing Case Mangers and Peer Support Specialists that engage participants in improving their overall health and well-being using strengths-based, housing first, and harm reductive models.HIPAA REQUIREMENTS: This position will have access to Protected Health Information (PHI) during their work activities. Applying the minimum necessary standard of HIPAA the designated record sets to which this position may have access include all sections of the medical record, patient demographic information in the practice management system, etc. This position is required to read the content of these records only to the extent needed to accomplish the assigned tasks.ESSENTIAL DUTIES & RESPONSIBILITIES:LEADERSHIP AND SUPERVISIONProvide day-to-day leadership, guidance, and support to program staff in alignment with Do Good Multnomah's mission, values, policies, and practices.Provide regular individual supervision to assigned direct reports, including coaching, feedback, professional development, and performance support.Partner with the Program Manager to complete performance evaluations and address performance, training, or development needs.Support onboarding and ongoing training for new and existing staff, including modeling effective participant engagement, documentation, communication, and program practices.Provide clear direction, appropriately delegate responsibilities, and support staff in problem-solving and making sound decisions within the scope of their roles.Serve as the onsite leadership point person and assume designated program management responsibilities when the Program Manager is unavailable.Foster a team culture grounded in collaboration, accountability, respect, psychological safety, and trauma-informed practices.Model clear, direct, respectful, and compassionate communication with participants, staff, community partners, and other stakeholders.Collaborate across programs and departments to support continuity of services and effective program operations.Attend and actively participate in relevant program, leadership, and organizational meetings.Perform other job-related duties consistent with the scope and level of the position.PROGRAM OPERATIONSSupport the Program Manager with day-to-day program operations and help ensure consistent, safe, and effective service delivery.Coordinate staff schedules and coverage to support program needs and continuity of services.Review and approve timekeeping for assigned staff in accordance with organizational payroll procedures and deadlines.Facilitate staff meetings, shift meetings, or other program communications as assigned or in the absence of the Program Manager.Identify operational concerns and work with the Program Manager and appropriate departments to develop timely solutions.Help ensure the program maintains a safe, clean, welcoming, and accessible environment in accordance with organizational expectations and applicable funder or regulatory requirements.Participate in hiring activities, including candidate interviews and selection processes, as assigned.Maintain accurate and timely documentation and protect confidential information in accordance with organizational policies, HIPAA requirements, and applicable state and federal regulations.Participate in quality assurance, continuous improvement, compliance, and program evaluation activities as assigned.PARTICIPANT SERVICESSupport staff in providing participant-centered services using Housing First, harm reduction, trauma-informed, and strengths-based approaches.Build respectful and professional relationships with Veterans participating in the program while maintaining appropriate professional boundaries.Support participants and staff during challenging or escalated situations using trauma-informed engagement, de-escalation, and crisis response practices.Work collaboratively with Housing Case Managers, Peer Support Specialists, and other program staff to support participants' self-identified goals related to housing stability, health, and well-being.Assist with participant concerns, conflict resolution, and other service needs that require additional leadership support.Perform additional duties as assigned.**This job description reflects the assignment of essential functions; it does not prescribe or restrict the potential tasks assigned and does not state or imply that these are the only duties performed. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by an authorized individual to give instructions or assignments.SKILLS & COMPETENCIES:Demonstrated ability to lead, coach, and support employees while maintaining clear expectations and accountability.Ability to build trusting working relationships and provide feedback in a direct, respectful, and strengths-based manner.Strong judgment and ability to make timely decisions, identify when additional support is needed, and appropriately escalate concerns.Ability to remain calm, grounded, and solutions-focused during conflict, emergencies, or other high-stress situations.Demonstrated ability to support individuals experiencing crisis or heightened emotions using trauma-informed engagement and de-escalation practices.Strong interpersonal communication skills, including the ability to communicate clearly and respectfully with people with a wide range of backgrounds, experiences, communication styles, and perspectives.Ability to manage competing priorities, organize work effectively, and follow through on responsibilities in a fast-paced service environment.Ability to collaborate effectively across roles, programs, and departments while also working independently when needed.Ability to maintain appropriate professional boundaries and exercise sound judgment when handling sensitive or confidential information.Ability to recognize and respond constructively to interpersonal dynamics, including demonstrating self-awareness, emotional regulation, empathy, and accountability.Working knowledge of Housing First, harm reduction, trauma-informed care, and strengths-based service models.Ability to coach staff in applying participant-centered and trauma-informed practices consistently.Ability to maintain accurate records and documentation and learn and effectively use organizational technology systems.Demonstrated commitment to creating an equitable, inclusive, and respectful environment for participants and employees.Openness to feedback, ongoing learning, and continued professional development.MINIMUM QUALIFICATIONS:At least one year of experience working in homeless services, supportive housing, behavioral health, social services, Veteran services, or another closely related human-services setting.Experience providing leadership, coaching, training, shift coordination, or supervision to employees, volunteers, peers, or multidisciplinary teams.Experience supporting people experiencing homelessness, housing instability, behavioral health needs, substance use, or other significant barriers to housing stability.Familiarity with Veteran and military culture and the unique barriers Veterans may experience when accessing housing and supportive services.Working knowledge of Housing First, trauma-informed care, harm reduction, and strengths-based approaches, or the ability to demonstrate comparable knowledge gained through relevant professional, volunteer, educational, or lived experience.Demonstrated ability to respond effectively to conflict, crisis situations, or emotionally escalated interactions.Basic proficiency with workplace technology and the ability to learn systems used for documentation, scheduling, timekeeping, communication, and program administration.Ability to maintain confidentiality and comply with organizational, funder, and regulatory requirements related to participant information.Current Oregon Food Handler's Card or ability to obtain one within 90 days of hire.Ability to successfully complete position-related pre-employment requirements.PREFERRED QUALIFICATIONS:Previous experience in a lead, supervisory, or management role within homeless services, supportive housing, residential services, Veteran services, behavioral health, or a related setting.Experience working with Veterans experiencing homelessness or housing instability.Knowledge of Portland-area housing, behavioral health, Veteran, and social-service systems and community resources.Experience working collaboratively with multidisciplinary teams, community providers, or public-sector partners.Experience using HMIS, CaseWorthy, Paycom, Microsoft 365, or comparable case management, HR, scheduling, or productivity systems.Professional, volunteer, or lived experience that contributes to an understanding of homelessness, housing instability, systemic inequities, or the experiences of communities disproportionately impacted by homelessness.PHYSICAL REQUIREMENTS & WORKING CONDITIONS:This position requires the ability to perform duties in a residential shelter, office environment, and outside. While performing the duties of this role, the employee is regularly required to sit, stand, walk, use hands and fingers, reach with arms, talk, and hear.The role may involve lifting or moving items up to 25 pounds, navigating indoor and outdoor spaces, and performing routine and repetitive tasks. Duties may also include occasional exposure to cleaning agents and biohazard materials in accordance with OSHA and Oregon Health Authority safety standards.Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions of this position.Studies have shown that BIPOC non-males, and members of the LGBTQA2S+ are less likely to apply for jobs qualifications in the job description. We are seeking the best candidate for the job, and that candidate may be a person who comes from a less traditional background. We encourage you to apply even if you don 't meet every minimum qualification described or are unsure if your professional, volunteer, education, or lived experience could be considered transferrable to this position