Enterprise Customer Onboarding Manager - North America

Traild Pty; United States; Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Flexibility: remote, hybrid and flexi"

Global team across APAC, NA and EMEA

Exponential growth and rocketship

World-class eNPS score

Job summary

Traild is a high-growth SaaS company redefining how finance teams operate, combining AI, automation and payments infrastructure to power B2B finance. You will own the full onboarding journey for enterprise clients, collaborating with Solutions Engineering, Tech and Product to get them live and deliver lasting value.

As the first Enterprise Onboarding Manager in North America, you will drive complex implementations, manage senior stakeholders, and ensure adoption while tracking CSAT and outcomes

Qualifications

• Strong project management, owning scoping, timelines and risk.
• Technical aptitude across integrations and workflows, collaborating with Engineering and Product.

Responsibilities

• Drive enterprise implementations (>$100K ACV) from scoping to go-live and beyond.
• Own end-to-end client journey from onboarding to successful adoption.
• Provide user training, technical support and troubleshooting during implementation.
• Collaborate daily with Solutions Engineering, Tech and Product to move implementations forward.
• Build trusted relationships with enterprise stakeholders and maintain CSAT >90% across portfolio.
• Own personal KPIs including go-live targets and adoption outcomes; contribute to process improvements.
• Maintain momentum in complex environments and avoid unnecessary escalations.

Skills

Project management

Technical aptitude

Communication

Startup environment

Cross-functional collaboration

Job description

Traild: Who are we?

Traildis a high-growth SaaS company redefining how finance teamsoperate, combining AI, automation, and payments infrastructure to power the future of B2B finance.

Every year, businesses lose billions to fraud, errors, and mistakes.Traildexists to solve this at scale, helping finance teams move faster, stay in control, andoperatewith confidence.

With rapid customer growth, global expansion across APAC, North America and EMEA, and continued investment in product innovation, we are at a defining stage of our journey.

This is an opportunity to help shape the next category leader in finance automation,controland security, building technology that transforms how businesses manage, move, and protect money. At the core of this is a powerful AI-driven platform, enabling finance teams to deploy intelligent agents that do the work, surface risk in real time, and continuously improve how financial operations run.

Traildis building the infrastructure behind modern finance,protectingand powering meaningful volumes of the world’s B2B transactions.

Ifyou’reexcited by high growth, real ownership, and building something that matters,Traildis the place to do the most impactful work of your career.

Hear howTraildcustomers speak about us here.

The Role

As Traild accelerates its expansion across North America, we are looking for an Enterprise Customer Onboarding Manager to own the full implementation journey for our most complex, high-stakes enterprise clients. This is a newly dedicated enterprise-focused role, created because enterprise implementations demand a different level of rigor, stakeholder management and cross-functional coordination than mid-market work. You will sit within the Customer Success team and collaborate daily with Solutions Engineering, Tech and Product to get clients live and, more importantly, to ensure they adopt Traild in a way that delivers lasting value. This is a senior individual contributor role where you will come in as the first EOBM in the region, with real ownership from day one.

Key Responsibilities

• Drive enterprise implementations ($100K+ ACV) from scoping through to go-live and beyond, maintaining momentum across long and complex project timelines with multiple concurrent accounts
• Own the end-to-end client journey from onboarding through to successful adoption, ensuring customers achieve measurable value
• Provide user training, technical support and troubleshooting throughout implementation and beyond
• Partner closely with Solutions Engineering, Tech and Product daily to work through client-specific issues, surface product feedback and keep implementations moving without unnecessary delays
• Build trusted relationships with enterprise stakeholders and decision-makers, managing expectations clearly and maintaining CSAT above 90% across your portfolio
• Own your personal KPIs including go-live targets, adoption outcomes and client health metrics, and contribute actively to internal documentation and process improvement
• Drive momentum in complex or ambiguous customer environments, keeping implementations on track without needing to escal

Who You Are

You are an experienced implementation professional who has worked directly with enterprise clients in a B2B SaaS environment and knows what it takes to get complex projects across the line without losing sight of the longer-term adoption outcome. You bring a confident, consultative approach and thrive in fast-moving environments where you need to problem-solve, prioritise and own your outcomes with limited hand-holding.

Must have

• Strong project management skills — owning scoping, timelines, risk management and driving outcomes independently
• Solid technical aptitude, comfortable working across integrations, workflows, and partnering directly with Engineering and Product teams
• Exceptional communication and interpersonal skills, especially with senior and executive-level stakeholders
• Comfortable operating in a startup or scale-up environment where processes are still being built and the pace of change is high
• Strong collaborator with an attitude embracing growth, hands-on execution, adaptability, and the scale-up spirit

Nice to have

• 5–7 years of direct enterprise-level implementation experience in a B2B SaaS environment, with a strong preference for AP, accounting or fintech software
• Familiarity with ERP or payment related platforms, particularly IFS, Acumatica, NetSuite, SAP B1 or SYSPRO

Salary Range

The base salary range for this position is:

• U.S. Candidates: $90,000 - $120,000 USD per year
• Canadian Candidates: $90,000 - $120,000 CAD per year

Compensation is determined based on experience, education, and geographic location. The final offer may vary within the stated range to reflect the candidate’s qualifications and market conditions in their area.

The Perks of Working atTraild

• Flexibility: we offer a range of remote, hybrid and flexible working options.

• Global team: we are growing across APAC, NA and EMEA and have team all across the world.

• We are growing at an exponentialrate,this is an opportunity to get involved with a truerocketshipwith all the excitement and opportunities that comes with it

• Our team genuinely loves working atTraild: our eNPS score is 68, where anything above 50 is considered world-class.

Please note that the final applicants for this job will be asked to consent in writing to a police check / criminal background check to the extentpermittedby law in yourjurisdictionof employment.Please note thatTraildis an E-Verify employer.