Team Lead, Surgical Operational Efficiency Specialist (Onsite) - Medical Devices

KARL STORZ SE & Co. KG; Chattanooga (TN); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Team Lead, Surgical Operational Efficiency Specialist to enhance surgical procedures through innovative medical devices. This role involves providing on-site clinical support, managing technical equipment, and training hospital staff on device maintenance. You will be part of a dynamic team that values collaboration and critical thinking, with opportunities for professional growth and access to cutting-edge medical technologies. Join a mission-driven organization dedicated to improving global health and making a real difference in patients' lives.

Benefits

Medical / Dental / Vision Insurance

100% Paid Company Parental Leave

401(k) Retirement Plan

Tuition Reimbursement

Fitness Reimbursement

Relocation Support

Professional Development Opportunities

Wellness Program

Life, STD, LTD & LTC Insurance

Pet Insurance

Qualifications

• Direct on-site assistance in Operating Room and Sterile Processing.
• Train staff on the use and maintenance of medical devices.

Responsibilities

• Provide clinical support and manage technical equipment.
• Inspect, troubleshoot, and repair medical devices.

Skills

Collaboration

Critical Thinking

Problem Solving

Communication

Customer Service

Technical Proficiency

Education

Industry Certifications (e.g., CST, CRCST)

Tools

KARL STORZ video systems

Email and Calendar Tools

Spreadsheets

Job description

At KARL STORZ, we take pride in helping patients
through some of the toughest journeys of their lives.
We are making contributions that matter.
Regardless of your role, YOU improve patients’ lives every day.

Get to know us and join our team as

Team Lead, Surgical Operational Efficiency Specialist (Onsite) - Medical Devices

Job Function: Repair & Service

Location:

US

Work Location (for field-based positions): Chattanooga, TN

Work Flexibility: Field-based (Hospital)

Pay Range: $23.61-$36.54/PER HOUR

Job ID: 4343

Location:

Chattanooga, TN

Work Shifts:

6:00 am-2:30 pm

2:00 pm-10:30 pm

At KARL STORZ, we are driven by a mission to enhance global health through innovative technology designed to tackle the most complex surgical procedures and medical challenges.

One of the most rewarding ways to launch your career with us is by joining our Surgical Operational Efficiency Specialist (SOES) team. In this role, you will be at the forefront of healthcare innovation, providing hands-on support for KARL STORZ advanced medical devices—ranging from hand instruments to state-of-the-art video equipment—within your assigned hospital.

As a SOES, you will collaborate closely with the Sterile Processing Departments and Operating Room teams, playing a critical role in ensuring the success of surgical procedures. This position is more than just a job—it is a gateway to an exciting and diverse career path. Whether you aspire to transition into medical device sales, advance into leadership, share your knowledge as an educator, or specialize in marketing, the opportunities for growth within KARL STORZ are limitless.

With a commitment to internal development, we empower you to explore your passions, develop your skills, and propel your career to new heights. Join us and be part of a team dedicated to making a tangible impact on global health!

What you will be doing:

Clinical Support: Provide direct, on-site assistance in the Operating Room, Sterile Processing, and Biomed departments at your assigned hospital.

Technical and Equipment Management:

• Set up and maintain KARL STORZ video systems.
• Inspect, troubleshoot, and repair medical devices.
• Oversee repair and equipment exchange processes.
• Transport, clean, and sterilize instruments after use.

Training and Education: Train O.R. staff and support departments on the use and maintenance of KARL STORZ devices.

Key attributes of an exceptional SOES:

• Collaboration: Build strong, respectful relationships with team members, fostering an inclusive work environment and driving process improvements.
• Critical Thinking & Problem Solving: Analyze situations to understand the "why" and "how," delivering solutions with professionalism.
• Communication: Engage in clear, concise interactions with customers and colleagues, effectively conveying ideas and information.
• Customer Service: Create an environment where customers feel valued, respected, and understood, building lasting business relationships.
• Technical Proficiency: Utilize email, calendars, virtual collaboration tools, and spreadsheets to manage tasks, analyze data, and support business decisions.

What is in it for you:

• Relocation Support:
  • Enjoy generous relocation reimbursement packages to ease your transition.
• Professional Growth & Development:
  • Receive financial support to obtain industry certifications (e.g., CST, CRCST).
  • Get reimbursed for certification exam fees and study materials.
  • Take advantage of ongoing training and educational opportunities to advance your career.
• Collaborative & Dynamic Work Environment:
  • Engage in cross-functional collaboration and knowledge sharing.
  • Benefit from regular feedback, recognition, and support for your growth and development.
  • Be part of a team that celebrates successes together.
• Access to Cutting-Edge Medical Technologies:
  • Work with state-of-the-art medical equipment.
  • Collaborate with leading medical professionals.
  • Contribute to innovative solutions that improve patient care.

Who we are:

KARL STORZ is an independent, family-owned company headquartered in Germany’s renowned MedTech manufacturing region. For 80 years, we've pioneered the most groundbreaking innovations in endoscopic surgery, video imaging, and OR integration to benefit patients and healthcare providers alike.

With more than 9,000 associates worldwide and 2,600 in the US, we pride ourselves on harnessing cutting-edge technology, precise workmanship, and unrivaled customer support to help healthcare facilities succeed. With onsite locations and field opportunities across the country, we attract a diverse and talented staff. It's not just about the tools we create—it’s about the lives we change, together.

MA Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

• Medical / Dental / Vision including a state-of-the-art wellness program and pet insurance, too!
• Up to 8 weeks of 100% paid company parental leave; includes maternal/ paternal leave, adoption, and fostering of a child.
• 401(k) retirement savings plan providing a match of 60% of the employee’s first 6% contribution (up to IRS limits)
• Section 125 Flexible Spending Accounts
• Life, STD, LTD & LTC Insurance
• We prepay your tuition up to $5,250 per year! - Tuition pre-imbursement
• Fitness reimbursement of up to $200 annually
• And much more!

KARL STORZ reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. Additionally, KARL STORZ, through its supervisors, may require an employee to perform duties outside their normal description within the sole discretion of the supervisor. Employees must comply will all applicable KARL STORZ policies and procedures.

KARL STORZ is committed to maintaining a safe work environment for our employees and customers. Most field-based roles at KARL STORZ require hospital credentialing/health screens as a condition of employment. Credentialing can include required vaccinations, health screens & other requirements as outlined by our customers. During the interview process, we encourage you to ask how credentialing/health screens may impact the role you are seeking and if you require any reasonable accommodations regarding these requirements.