Clinical Specialist - TEG (Charlotte, NC/Greenville Spartanburg, SC)

Haemonetics; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

Haemonetics is seeking a dedicated professional to manage and expand the TEG customer base. The role involves training, providing clinical expertise, and ensuring effective product usage. Ideal candidates will have a strong background in medical devices and excellent communication skills.

Qualifications

• 3+ years of experience in industry or clinically related roles.
• Experience with complex medical devices and/or critical care environments.

Responsibilities

• Manage territory for existing TEG customer base and expand usage.
• Train customers on TEG products and provide clinical expertise.
• Resolve customer concerns and maintain records in CRM.

Skills

Written Communication

Verbal Communication

Interpersonal Skills

Project Management

Technical Aptitude

Hemostasis Management

Education

Bachelors of Arts or Science

Masters of Arts or Science or Business Administration

Job description

We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice.

Job Details

Essential Duties:

1. Territory management for existing TEG customer base.
2. Increase product usage at existing accounts and expand customer base through clinical education of new users and generate revenue growth. Ensure customers are able to independently, safely and efficiently operate TEG equipment, software, and related disposables as well as interpret the TEG results in the many applications of use.
3. Train new and existing customers on all product and clinical aspects of TEG line. Provide summary of training sessions and ensure follow up as needed through onsite support in the many areas of operation and application such as lab, critical care, and OR.
4. Provide clinical expertise to help ensure that our TEG product line reaches standard of care levels within the account, leveraging our CRM tool and market data.
5. Help drive and expand existing business to include broadening application of our TEG within the account, achieving assigned sales AOP annually, by ensuring all applicable TEG assays and most updated software versions are being utilized to maximum effectiveness. This includes developing new relationships with clinicians, further cultivation of existing relationships, didactic education provision and grand rounds presentations, case support, taking calls from the end users, and hosting market development events.
6. Visit assigned hospital accounts, identify and train clinical champions and establish relationships with key decision makers.
7. Provision of dedicated onsite support for new TEG customers “going live” with the technology or additional assays inclusive of all affected shifts and areas of use case support and training including after-hours support.
8. Resolve technical, operational, and clinical customer concerns through accurate and timely investigation and partner with cross-functional team members to develop solutions.
9. Increase professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional societies and conferences.
10. Provide history by maintaining records within CRM tool on area of responsibility and customers in that area.
11. Support VAD/ECMO customers, Trauma, CV, High Risk Obstetrics, Liver transplant, Vascular, and all Critical Care clinicians in their use of TEG.
12. Assist customers in tailoring their products training materials and needs.
13. Understand competition and competitive landscape in existing territory, and convert to TEG business in existing accounts.
14. Work closely with Account Manager in overlapping market to target key accounts for expansion and forecast revenue during quarterly business planning and monthly management calls.
15. Provide tradeshow support regionally and nationally.
16. Drive demand for device and software upgrades as well as add-on devices.
17. Collaborate with the Implementation team during laboratory installation, validation, and verification including training, SOP and IQCP development, logistics support, and order management.
18. Prospect and develop multi-level relationships (including C-level) within territory.
19. Participate in product development, market needs assessments, and launch activities, providing feedback to sales, marketing, and R&D.

Supervisory Responsibilities:

None

Qualifications:

Education Level:

• Bachelors of Arts or Science (required)
• Masters of Arts or Science or Business Administration (preferred)

Education Detail:

• Science or medical related profession

Years of Experience: 3+

Experience Details:

• Industry or clinically related experience, preferably in complex medical devices and/or critical care environment.

Skills:

• Demonstrated written communication skills
• Strong verbal communication and listening skills
• Ability to convince and proven experience in driving products adoption
• Effective interpersonal skills, comfortable interacting with clinicians at high levels and developing customer relationships
• Strong project management and organization skills
• Knowledge of hemostasis management required
• Strong technical/clinical aptitude to understand, train customers, and operate products including the TEG Analyzer and software

Physical Demands:

Frequency: Never

• Sitting; remaining in a seated position.
• Standing; walking; reaching with hands and arms; and kneeling, crouching, or crawling.
• Lifting/moving up to 10 pounds.
• Fine manipulation; working primarily with fingers.
• Keyboarding; data entry.
• Exposure to moving mechanical parts, vibration, and moderate noise.
• Exposure to hazardous chemicals or materials.
• Exposure to blood.

Travel Expectations:

Frequent Domestic: 50 - 75%

EEO Policy Statement