Enrollment Service Manager

The Key Family of Companies; Indianapolis (IN); Remote; USD 55,000 - 80,000; Full time

Job summary

A leading company is seeking an Enrollment Service Manager to oversee client onboarding and manage a team in a work-from-home environment. This role requires strong leadership, excellent communication skills, and a commitment to customer service. The ideal candidate will have a Life and Health Insurance License and proficiency in Microsoft Excel. Join a supportive team dedicated to improving health and stabilizing insurance costs in local communities.

Benefits

Comprehensive benefit package

Competitive salary

Qualifications

• Must have an active Life and Health Insurance License.
• Must be proactive and detail-oriented.
• Strong Microsoft Excel skills required.

Responsibilities

• Manage onboarding of new clients and oversee enrollment.
• Coach and mentor staff to foster creativity.
• Monitor enrollment progress and ensure compliance.

Skills

Microsoft Excel

Customer Orientation

Communication

Education

Life and Health Insurance License

Job description

1 month ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Do you have experience in an enrollment center with a passion for leading a team while delivering a high level of service? We have an excellent opportunity for an Enrollment Service Manager as part of our growing team! This is a work from home position.

This position includes a comprehensive benefit package and a competitive salary!

About Key Benefit Administrators

We are on a mission to improve health and stabilize insurance costs for local communities. KBA was founded in 1979 as a privately owned full-service group benefit administration firm specializing in self-funded medical plans. We are now one of the country's largest independently owned third-party administrators. We pride ourselves on having supportive leadership, a family atmosphere, and a high-performing culture — ask our employees, they agree we are a Top Workplace since 2013.

Check us out here:

Day in the life:

The Enrollment Service Manager will manage the day-to-day onboarding of our new clients, acquisitions, and renewals. The Manager directs the team to support clients through all phases of active enrollment.

Does this sound like you?

• Must have an active Life and Health Insurance License.
• Must be proactive and detail-oriented.
• If required, travel to client sites and work within a variety of employer industries.
• Must have strong Microsoft Excel skills (pivot tables, formulas, conditional formatting, v-lookups).
• Must possess a strong customer orientation and focus.
• Must be able to communicate effectively using both verbal and written skills.

Enrollment Service Manager Essential Duties and Responsibilities:

• Provide direct oversight of the initial Enrollment Strategy and oversee the assigned Benefit Account Manager to facilitate maximum enrollment success in our voluntary benefit program.
• Coach and mentor the staff, creating an inclusive environment that energizes the team and fosters creativity.
• Communicate challenges or roadblocks to the Director of Enrollment and Sales Reps for open discussion and creative solutions.
• Oversee education of the product to client's management, updating all presentations with approved content.
• Complete daily task lists to ensure deliverables and deadlines are met, documenting in the relevant database/software platform.
• Map out Benefit Counselors' schedules for onsite, virtual, or hybrid enrollments.
• Ensure all training, licensing, and appointments are completed and compliant before assigning Benefit Counselors to enrollments.
• Review and confirm marketing deliverables are up to date for distribution to clients.
• Audit Benefit Account Managers' active enrollment touchpoints periodically to ensure relationships are open and goals are on track.
• Partner with the Director of Enrollment to establish and maintain compliance with all regulations and procedures.
• Monitor enrollment progress through reporting metrics, verifying data accuracy before final client reporting.
• Inspire and guide the team towards success.
• Perform other related duties as assigned.

If you are unable to complete an application due to a disability, contact Human Resources at 800-560-3539 for accommodations or an alternative process.

All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, or gender.

DDNP02

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Insurance

Referrals increase your chances of interviewing at The Key Family of Companies by 2x

Get notified about new Service Manager jobs in Indianapolis, IN.

Greenfield, IN $70,000.00-$80,000.00 5 days ago

Indianapolis, IN $55,000.00-$60,000.00 2 weeks ago