Team Lead, Retail & Pet Care — Customer Champion

Petsense by Tractor Supply; Thibodaux (LA); On-site; USD 1,653,000 - 2,066,000; Full time

Job summary

Petsense by Tractor Supply in Thibodaux, LA seeks a team member to support store operations, sales, and merchandising while delivering outstanding customer service. The role emphasizes maintaining a safe, productive environment for team members, customers, and vendors, and training staff on policies and procedures.

The position requires availability for varied shifts, a focus on customer engagement, merchandise execution, and live animal care as part of daily duties.

Qualifications

• Retail experience and/or pet/live animal knowledge is preferred.
• Must be at least 18 years old and have a valid driver's license.
• High school diploma or equivalent is preferred but not required; ability to read, write and count accurately.

Responsibilities

• Maintain regular attendance and work scheduled shifts, including nights, weekends and overtime as needed.
• Perform merchandising, opening/closing procedures, and plan-o-gram execution.
• Assist customers, resolve complaints, and ensure a positive shopping experience.
• Assist in loading purchases and maintain clean, safe store environments.
• Support live animals care, holding tanks, feed and habitat responsibilities.

Skills

Retail experience

Pet/live animal knowledge

Customer service

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Petsense by Tractor Supply in Thibodaux, LA seeks a team member to support store operations, sales, and merchandising while delivering outstanding customer service. The role emphasizes maintaining a safe, productive environment for team members, customers, and vendors, and training staff on policies and procedures.

The position requires availability for varied shifts, a focus on customer engagement, merchandise execution, and live animal care as part of daily duties.