Team Lead Reception Services

University Hospitals Pain Management; Beachwood (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

University Hospitals Pain Management is seeking a personable receptionist to greet patients and visitors, provide directions, and answer information requests at a busy reception desk.

You will support scheduling and timekeeping activities using Kronos, assist with supply orders, and step in for the supervisor when needed while upholding PHI security and UH policies.

Qualifications

• Provide general customer service at the reception.
• Assist supervisor with scheduling and Kronos timekeeping.
• Protect PHI and complete annual PHI training.

Responsibilities

• Greet and assist patients and visitors at the reception desk.
• Provide directions and information to patients and visitors.
• Answer patient information calls and route to appropriate resources.
• Support supervisor with scheduling, Kronos timekeeping, and ordering of supplies.
• Perform supervisory duties in the supervisor's absence.

Skills

Customer service

Communication

Scheduling

Kronos timekeeping

Office administration

Tools

Kronos

Job description

A Brief Overview

Provides services to patients and visitors at a reception desk. Provides directions, answers patient information calls, and provides general customer service to all customers.Provides support to supervisor with scheduling, Kronos timekeeping, ordering of supplies, and supervisory duties in absence of the department's supervisor.

Additional Responsibilities

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.