Practice Lead Elyria General Surgery

University Hospitals Pain Management; Elyria (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

University Hospitals Pain Management is seeking an operations-focused professional to oversee daily functioning of office systems and ensure policy adherence. The role coordinates staff priorities, schedules, and workflow for efficient patient care.

You will train staff on protocols, coach for throughput, manage billing issues with payors, and maintain PHI compliance while supporting supply management and data tracking to boost overall practice performance.

Qualifications

• Experience in training and developing office staff.
• Proven ability to maintain PHI compliance and privacy standards.
• Experience handling medical billing issues and payer communications.

Responsibilities

• Set daily operational/patient priorities and manage workflow.
• Orient and train staff on office protocols and duties.
• Coach staff to maximize patient throughput and provide performance feedback.
• Maintain positive customer relationships and resolve issues.
• Resolve billing issues with third-party payors and patients.
• Collaborate with providers to order supplies and track data for efficiency.

Skills

Staff training

Customer service

Leadership

Billing experience

PHI compliance

Tools

Kronos

Job description

A Brief Overview

Oversees daily functioning of all operational systems in office. Ensures implementation of business policies and procedures for the daily operations of the office.

What You Will Do

• Sets daily operational/patient priorities, evaluates daily work flow and assigns work. Ensures that duties are carried out according to UHMSO policy and procedures. Submits vacation requests for approval to Supervisor or Administrator. Notifies the Supervisor or Administrator of coverage requirements and escalates overtime needs to Supervisor or Administrator. Validates employee schedule time worked in Kronos.
• Orients and trains new and current staff on office protocols and job responsibilities. Coaches staff to maximize patient throughput. Maintains documentation related to employee performance and communicates performance related issues to Supervisor/Administrator. Provides performance feedback of staff to Supervisor/Administrator for annual review.
• Promotes, builds and ensures positive customer relationships at all levels within the practice. Troubleshoots and resolves issues. Updates supervisor/administrator of significant activities.
• Assesses and resolves all third party payors and patient billing issues using appropriate resources within the UHMSO. Delegates and prioritizes daily work activities of the billing staff.
• In collaboration with providers' orders medical and office supplies based on business needs. Tracks, collects, and maintains data to maximize business efficiency.

Additional Responsibilities

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.