Patient Service Representative Cardiology

University Hospitals Pain Management; Willoughby, Northern (OH, KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

University Hospitals Pain Management in Willoughby, OH is seeking a patient services associate to join the front desk team. You will handle patient registration, scheduling, and related billing tasks with accuracy and care.

This role requires professional communication with patients and physicians, PHI compliance, and teamwork to support daily department operations.

Responsibilities

• Accurate and efficient patient registration.
• Procedure scheduling support.
• Handle charge transmittals and collections.
• Procurement support as needed.
• Maintain PHI security training and compliance.

Job description

What You Will Do

• Primary responsibilities are accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement.
• Representatives must use quality customer service techniques to ensure patient needs are met.
• Maintain professional interpersonal skills with patients, physicians and co-workers.
• Supports department operations.
• Demonstrates leadership abilities: resolves issues, monitors schedules, assists staff/patients, and ensures effective/efficient departmental workflow.

Additional Responsibilities

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.