Patient Service Representative II

University Hospitals Pain Management; Westlake (OH); On-site; USD 32,000 - 52,000; Full time

Job summary

University Hospitals Pain Management in Westlake, Ohio is seeking staff to accurately register patients, schedule procedures, process charge transmittals, manage collections, and coordinate procurement for the department.

You will provide exceptional customer service, maintain professional interpersonal skills with patients, physicians, and co-workers, support daily department operations, and demonstrate leadership by resolving issues and monitoring schedules, all while safeguarding PHI and

Job description

What You Will Do

• Primary responsibilities are accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement.
• Representatives must use quality customer service techniques to ensure patient needs are met.
• Maintain professional interpersonal skills with patients, physicians and co-workers.
• Supports department operations.
• Demonstrates leadership abilities: resolves issues, monitors schedules, assists staff/patients, and ensures effective/efficient departmental workflow.

Additional Responsibilities

• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.