Team Lead - Pre-Authorization & Referrals
Altru
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Benefits offered by this job
Job summary
Altru Health System in Grand Forks, ND is seeking a Supervisor for Pre-Authorization & Referrals to lead the team, ensure timely insurance authorizations, and maintain payer compliance. You will guide staff development and optimize workflows to support patient access and revenue integrity.
Responsibilities include staffing, coaching, monitoring queues, and collaborating with clinical and revenue cycle teams to resolve issues and reduce delays.
Qualifications
- Required: Associates - Business/Finance/Healthcare OR Associates - Related Field
- Preferred: Bachelors - Business/Finance/Healthcare OR Bachelors - Related Field
- Minimum of 3 years related experience
- Proficiency in reading, writing, and speaking English
Responsibilities
- Supervises pre-authorization and referral staff, including hiring, onboarding, training, scheduling, coaching, performance management.
- Monitors workflows, queues, and performance metrics to optimize turnaround times.
- Identifies process gaps and implements improvements to enhance efficiency and patient experience.
- Collaborates with clinical departments, scheduling, revenue cycle, and payer representatives to resolve issues.
- Monitors denials, appeals, delays, and related trends; develops action plans to improve reimbursement.
- Performs other duties as assigned to meet department needs
Skills
Education
Job description
Altru Health System in Grand Forks, ND is seeking a Supervisor for Pre-Authorization & Referrals to lead the team, ensure timely insurance authorizations, and maintain payer compliance. You will guide staff development and optimize workflows to support patient access and revenue integrity.
Responsibilities include staffing, coaching, monitoring queues, and collaborating with clinical and revenue cycle teams to resolve issues and reduce delays.
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