Team Lead Patient Support Services-FT-Trinity Health Livingston

Saint Joseph Mercy Health System; Howell (MI); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player in healthcare seeks a dedicated Team Lead for Patient Support Services. In this full-time role, you'll oversee daily operations, ensuring high standards of customer service and compliance. Your responsibilities will include staff scheduling, training, and quality inspections, all while fostering a safe and respectful work environment. This position offers a unique opportunity to contribute to a team committed to community health and service, backed by competitive compensation and comprehensive benefits. Join us in making a difference in patient care!

Benefits

Comprehensive benefits

Retirement plans

Opportunities for growth

Qualifications

• Minimum 6-12 months of related experience required.
• Ability to maintain confidentiality and promote a safe work environment.

Responsibilities

• Assist with daily department operations and lead staff.
• Schedule and supervise staff while ensuring compliance.
• Train new employees and address mechanical issues.

Skills

Effective communication skills

Conflict management skills

Basic computer skills

Education

High School diploma or equivalent

Job description

Team Lead Patient Support Services-FT-Trinity Health Livingston

Join our remarkable care team at Saint Joseph Mercy Health System as a Team Lead Patient Support Services-FT-Trinity Health Livingston.

Description:

Trinity Health Michigan, a top healthcare provider in Southeastern Michigan, spans five counties and includes 5 hospitals, 5 outpatient health centers, 8 urgent care facilities, and over 25 specialty centers. We are part of Trinity Health, a national Catholic health system committed to community health and service.

Employment Details:

• Full-time
• Evening Shift

Position Overview:

Assist the Service Delivery Leader with daily department operations, lead staff, and ensure high standards of customer service and compliance. Perform various duties including staff scheduling, training, quality inspections, and conflict resolution. Maintain confidentiality and promote a safe, respectful work environment.

Responsibilities include:

• Scheduling and supervising staff
• Performing duties of Environmental Aide, PCAI, Specialist, Waste Handler, and Supply Room Clerk as needed
• Monitoring performance and compliance through rounds and inspections
• Training new employees and re-training as necessary
• Participating in quality assurance and staff feedback sessions
• Ensuring supply rooms are stocked and equipment is functional
• Addressing mechanical issues and maintaining safety standards

Minimum Requirements:

• High School diploma or equivalent
• Six to twelve months of related experience

Skills Needed:

• Effective communication and conflict management skills
• Basic computer skills and knowledge of safety procedures

We offer competitive compensation, comprehensive benefits, retirement plans, and opportunities for growth. Learn more at our careers page.

Our commitment to diversity and inclusion is integral to our mission. Trinity Health is an Equal Opportunity Employer, welcoming applicants regardless of race, religion, gender, or background.