Patient Services Associate

Michigan Medicine; Ann Arbor (MI); On-site; USD 41,000 - 54,000; Part time

Job summary

Michigan Medicine is seeking a compassionate Patient Services Associate to support Breast Imaging patients in Ann Arbor. This entry-level position requires excellent customer service skills and offers a competitive salary range. Responsibilities include assisting patients, scheduling appointments, and ensuring a smooth workflow in a fast-paced clinical setting.

Benefits

Excellent medical, dental and vision coverage

2:1 Match on retirement savings

Qualifications

• 1-2 years work experience in an office setting.
• Basic computer skills required.
• Familiar with medical terminology preferred.

Responsibilities

• Provide exceptional customer service to Breast Imaging patients.
• Schedule appointments and manage patient flow efficiently.
• Cross-trained on various office duties.

Skills

Customer Service

Multitasking

Compassion

Education

High School Diploma

Tools

Michart

Job description

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This range is provided by Michigan Medicine. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$41,600.00/yr - $53,352.00/yr

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

We are actively seeking compassionate, enthusiastic, and patient-oriented individuals who will share in the goal of creating the ideal experience for our patients, families, and employees.

To be considered for this position, a cover letter is required and should be attached as the first page with your resume.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world’s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings
  
  
  

Responsibilities*

BASIC FUNCTION AND RESPONSIBILITY

Provide exceptional customer service and support to Breast Imaging patients, families, providers, and team members. Duties include receiving/assisting patients and families, providing check in services for Breast Imaging and X-ray patients, scheduling BI patients for appointments, answering telephone calls and process orders as needed. Candidate should expect to be cross trained on all office duties and be able to assume different roles as needed. All other duties as assigned. Position may require candidate to travel to multiple locations within Southern Michigan.

Characteristic Duties And Responsibilities

• Efficiently check in Breast Imaging and General Imaging patients with correct, required paperwork.
• Ask and document the correct questions to verify patient.
• Accompany patient to dressing area and give appropriate instructions.
• Receive and assist patients, visitors, and staff.
• Accurately and efficiently schedule patients utilizing Michart.
• Identify the best available appointment type to meet the patient and clinic needs and requirements.
• Prepare paperwork for upcoming appointments.
• Verify patient requisitions are accurate and call clinics for requisitions when needed.
• Accurately interpret reports and complete proper follow-up as indicated by the radiologist.
• Request images from outside facilities
• Ensure patients completes Release of Information forms for prior imaging requests
• Open daily mail and send to appropriate location.
• Transcribe outside orders and scan into system.
• Identify and accurately send all images and reports for image requests.
• Retrieve messages and return appropriate calls.
• Handle difficult conversations with patients and families.
• High intensity patient flow must be compassionate and able to manage stressful situations.
• This position requires moderate sitting and standing as well as the ability to lift, push, and/or pull patients.
  
  
  

Required Qualifications*

• High School diploma or an equivalent combination of education and experience.
• Basic computer skills.
• 1-2 years work experience in an office setting.
• Excellent customer service skills.
• Ability to multitask in a fast-paced, multidisciplinary clinical setting.
• Excellent attendance record.
  
  
  

Desired Qualifications*

• Working knowledge of Michart is preferred.
• Familiar with Medical terminology.
• Demonstrates active listening, written, verbal, and information technology skills.
  
  
  

Work Schedule

Dayshift, Monday - Friday, Occasional Weekends as needed.

Work Locations

Multiple locations: Including the Cancer Center, East Ann Arbor, and The Mobile unit.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Union Affiliation

This position is covered under the collective bargaining agreement between the U-M and the Service Employees International Union (SEIU), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an equal employment opportunity employer.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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