Team Lead Patient Support Services-FT-Trinity Health Livingston

Trinity Health; Howell (MI); On-site; USD 35,000 - 55,000; Full time

Job summary

An established healthcare organization is seeking a dedicated individual to join their remarkable care team. This role involves coordinating daily work assignments, leading staff, and ensuring compliance with performance expectations. The ideal candidate will have strong communication skills and the ability to manage conflicts effectively. With a commitment to providing exceptional care, the organization offers a supportive environment where employees can thrive and grow. Join a mission-driven team that values integrity, commitment, and community service, and take the next step in your healthcare career.

Benefits

Competitive Compensation

Full Benefits Package

Retirement Savings Plan

Opportunity for Growth and Advancement

Qualifications

• High School diploma or equivalent required.
• 6-12 months related work experience preferred.

Responsibilities

• Establishes daily work schedules and assigns duties to staff.
• Conducts quality assurance inspections for customer satisfaction.
• Trains new employees and monitors performance.

Skills

Verbal Communication

Written Communication

Conflict Management

Basic Computer Skills

Education

High School Diploma or Equivalent

Tools

Environmental Service Machinery

Job description

Employment Type:

Full time

Shift:

Evening Shift

Description:

An Opportunity to Join our Remarkable Care Team!

Trinity Health Michigan, one of the nation's top health care services providers, spanning five counties in Southeastern Michigan. THM represents more than 2,700 physicians and 14,000 nurses and staff, and includes 5 Hospitals, 5 Outpatient Health Centers, 8 Urgent Care Facilities and over 25 Specialty Centers.

THM is part of Trinity Health a national Catholic health system with an enduring legacy and a steadfast mission to be a transforming and healing presence within the communities we serve.

As a mission-driven innovative health organization, we will become the national leader in improving the health of our communities and each person we serve. We will be the most trusted health partner for life. Our Core Values, Reverence, Commitment to the Poor, Justice, Stewardship, and Integrity guide our behaviors to help us achieve our Vision.

Summary

Assists Service Delivery Leader with coordination of, and leads the daily work assignments of department employees. Actively participates in problem solving, and communicates problems/difficulties on shift to SDL. Acts as a resource person and role model for employees on the shift as to technique, policies/procedures, rules/regulations, and customer service standards.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Establishes daily work schedules for special assignments, assigning duties, issuing supplies and equipment, and inspecting completed work. Takes appropriate measures to work with staff to correct deficiencies noted during inspections.
• Performs all duties and functions of Environmental Aide, PCAI, Specialist, Waste Handler, and Supply Room Clerk when necessary.
• Responds as Department Lead Representative and contact person for customers and other Health Center personnel.
• Makes rounds throughout assigned area, and takes appropriate steps to ensure staff compliance with performance expectations, SJMHS and departmental codes/conduct expectations. Maintains relevant feedback reports and documentation. Appropriate steps are defined as:
  • Investigate
  • Follow-up
  • Resolve issues
  • Contact necessary persons
  • Give feedback to SDL
• Ensure designated supply rooms are stocked on daily basis with mops, chemicals, and the like. Communicates supply room issues to the responsible SDL.
• Conduct staff feedback meetings/sessions to discuss the identification of problems and problem resolution proposals.
• Participate with SDL in providing guidance, leadership, and education support to team members to assist in their achievement of department goals.
• Completes Quality Assurance Inspections for customer satisfaction and employee satisfaction.
• Trains all new employees, and re-trains employees whose performance does not meet standards.
• Accountable for monitoring and following up on Bed Tracking.
• Performs duties in compliance with all federal, state and local regulatory requirements.
• Maintains good rapport and cooperative relationships. Approaches conflict in a constructive manner. Helps to identify problems, offer solutions, and participates in their resolution.
• Maintains the confidentiality of information acquired pertaining to patient, physicians, employees, and visitors to St. Joseph Mercy Hospital. Discusses patient and hospital information only among appropriate personnel in appropriately private places.
• Behaves in accordance with the Mission, Vision, and Values of SJMHS.
• Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management.

OTHER FUNCTIONS AND RESPONSIBILITIES

• Ability to identify and repair mechanical problems with Environmental Service machinery/equipment or make the determination if equipment should be taken to Supply Room Clerk for repair.

Performs other duties as assigned.

REQUIRED EDUCATION, EXPERIENCE AND CERTIFICATION/LICENSURE

• High School diploma or equivalent.
• Six to twelve months related and responsible work experience.

REQUIRED SKILLS AND ABILITIES

• Good verbal and written communication skills and effective conflict management skills. Ability to read and interpret memos, chemical labels, postings, and other forms of written communication. Ability to learn basic computer skills.
• Knowledge of SJMH safety/emergency procedures. Must be able to conduct in-services with staff on these procedures.

Employees of Trinity Health enjoy…

• Competitive compensation
• Full benefits package including Medical, Dental, Vision, PTO, Life Insurance and Disability
• Retirement savings plan with employer contribution
• Opportunity for growth and advancement throughout SJMHS and Trinity Health

Visit https://www.trinity-health.org/join-our-team/ to learn more about the benefits, culture and career development opportunities available to you at Saint Joseph Mercy Health System.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.