Team Lead Patient Support Services-FT-Trinity Health Livingston

Trinity Health Mid-Atlantic; Howell (MI); On-site; USD 45,000 - 60,000; Full time

Job summary

Trinity Health Mid-Atlantic seeks a Team Lead for Patient Support Services in Howell, MI. The role entails coordinating daily work for staff, promoting effective communication, and ensuring compliance with performance standards in a health care setting. Candidates should possess a high school diploma and have strong interpersonal skills to support staff and deliver quality patient services.

Benefits

Competitive compensation

Full benefits package including Medical, Dental, Vision, PTO

Retirement savings plan with employer contribution

Opportunities for growth and advancement

Qualifications

• Six to twelve months related work experience required.
• Ability to learn and conduct in-services on safety/emergency procedures.

Responsibilities

• Establishes daily work schedules and assigns duties.
• Conducts staff feedback meetings to resolve issues.
• Trains new employees and monitors performance.

Skills

Verbal and written communication

Conflict management

Basic computer skills

Education

High School diploma or equivalent

Job description

Team Lead Patient Support Services-FT-Trinity Health Livingston page is loaded

Team Lead Patient Support Services-FT-Trinity Health Livingston

Apply locations Saint Joseph Mercy Health System Hospital Campus - Howell, Mi time type Full time posted on Posted 4 Days Ago job requisition id 00593061

Employment Type:

Full time

Shift:

Day Shift

Description:

An Opportunity to Join our Remarkable Care Team!

Trinity Health Michigan, one of the nation's top health care services providers, spanning five counties in Southeastern Michigan. THM represents more than 2,700 physicians and 14,000 nurses and staff, and includes 5 Hospitals, 5 Outpatient Health Centers, 8 Urgent Care Facilities and over 25 Specialty Centers.

THM is part of Trinity Health a national Catholic health system with an enduring legacy and a steadfast mission to be a transforming and healing presence within the communities we serve.

As a mission-driven innovative health organization, we will become the national leader in improving the health of our communities and each person we serve. We will be the most trusted health partner for life. Our Core Values, Reverence, Commitment to the Poor, Justice, Stewardship, and Integrity guide our behaviors to help us achieve our Vision.

Summary

Assists Service Delivery Leader with coordination of, and leads the daily work assignments of department employees. Actively participates in problem solving, and communicates problems/difficulties on shift to SDL. Acts as a resource person and role model for employees on the shift as to technique, policies/procedures, rules/regulations, and customer service standards.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Establishes daily work schedules for special assignments, assigning duties, issuing supplies and equipment, and inspecting completed work. Takes appropriate measure to work with staff to correct deficiencies noted during inspections.

• Performs all duties and functions of Environmental Aide, PCAI, Specialist, Waste Handler, and Supply Room Clerk when necessary.

• Responds as Department Lead Representative and contact person for customers and other Health Center personnel.

• Makes rounds throughout assigned area, and takes appropriate steps to insure staff compliance with performance expectations, SJMHS and departmental codes/conduct expectations. Maintains relevant feedback reports and documentation. Appropriate steps are defined as:
  • Investigate
  • Follow-up
  • Resolve issues
  • Contact necessary persons
  • Give feedback to SDL

• Ensure designated supply rooms are stocked on daily basis with mops, chemicals, and the like. Communicates supply room issues to the responsible SDL.

• Conduct staff feedback meetings/sessions to discuss the identification of problems and problem resolution proposals.

• Participate with SDL in providing guidance, leadership, and education support to team members to assist in their achievement of department goals.

• Completes Quality Assurance Inspections for customer satisfaction and employee satisfaction.

• Trains all new employees, and re-trains employees whose performance does not meet standards.

• Accountable for monitoring and following up on Bed Tracking.

• Performs duties in compliance with all federal, state and local regulatory requirements

• Maintains good rapport and cooperative relationships. Approaches conflict in a constructive manner. Helps to identify problems, off solutions, and participates in their resolution.

• Maintains the confidentiality of information acquired pertaining to patient, physicians, employees, and visitors to St. Joseph Mercy Hospital. Discusses patient and hospital information only among appropriate personnel in appropriately private places.

• Behaves in accordance with the Mission, Vision, and Values of SJMHS.

• Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management.

OTHER FUNCTIONS AND RESPONSIBILITIES

• Ability to identify and repair mechanical problems with Environmental Service machinery/equipment or make the determination if equipment should be taken to Supply Room Clerk for repair.

Performs other duties as assigned.

REQUIRED EDUCATION, EXPERIENCE AND CERTIFICATION/LICENSURE

• High School diploma or equivalent.
• Six to twelve months related and responsible work experience.

REQUIRED SKILLS AND ABILITIES

• Good verbal and written communication skills and effective conflict management skills. Ability to read and interpret memos, chemical labels, postings, and other forms of written communication. Ability to learn basic computer skills.
• Knowledge of SJMH safety/emergency procedures. Must be able to conduct in-services with staff on these procedures.

Employees of Trinity Health enjoy…

• Competitive compensation
• Full benefits package including Medical, Dental, Vision, PTO, Life Insurance and Disability
• Retirement savings plan with employer contribution
• Opportunity for growth and advancement throughout SJMHS and Trinity Health

Visit https://www.trinity-health.org/join-our-team/ to learn more about the benefits, culture and career development opportunities available to you at Saint Joseph Mercy Health System.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

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Team Lead Patient Support Services-FT-Trinity Health Livingston

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About Us

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs.