Team Lead, Patient Financial Services, Patient Access

Park Nicollet Health Services; Saint Louis Park (MN); On-site; USD 70,000 - 97,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Retirement program

Tuition reimbursement

Employee assistance program

Onsite clinic

Job summary

Park Nicollet Health Services is hiring a Team Lead, Patient Financial Services in Minnesota to guide daily operations, train staff, and ensure accurate, timely processing in a compliant environment.

The role emphasizes leadership, process improvement, and collaboration with supervisors and analysts to optimize productivity and quality metrics across the department.

Qualifications

• 3 years closely related experience in a health care revenue cycle environment.
• Demonstrated leadership and ability to train staff on policies and procedures.
• Knowledge of Epic and common Microsoft Office tools.

Responsibilities

• Provide daily work direction to assigned staff to maintain quality and productivity.
• Train and support staff on policies, procedures, and applicable regulations.
• Produce reports on productivity and quality metrics and identify process improvements.
• Collaborate with supervisor and analysts to ensure accuracy, timeliness, and compliance.

Skills

Leadership

Critical thinking

Problem solving

Education

Associate or Bachelor’s degree

Tools

Epic

Microsoft Office

Job description

JOB DESCRIPTION

Park Nicollet is looking to hire a Team Lead, Patient Financial Services to join our team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary

This position works in collaboration with the department supervisor (and analysts where applicable) to ensure that the department is working to a high degree of accuracy, completeness, and timeliness staying compliant with all applicable requirements (e.g., internal processes/policies, government laws/regulations, contracted payer requirements, etc.). Provides daily work direction and assistance to assigned staff to ensure that quality and productivity is maintained at a high level. Trains and supports new and existing staff on policies, procedures, and applicable regulations. Provides reporting on completed productivity/quality audit results and other department metrics. Identifies and recommends system and process improvements to resolve issues and increase workforce effectiveness.

Required Qualifications

Education, Experience or Equivalent Combination:

• 3 years closely related experience in a health care revenue cycle environment

Knowledge, Skills, And Abilities

• Strong critical thinking and problem-solving skills.
• Existing (or demonstrated ability to acquire) expert knowledge of the processes and resources of the department, PFS, and PNHS
• Strong leadership qualities, including professionalism, composure and a positive attitude
• Proficient with Epic
• Moderate personal computer proficiency with word processing, spreadsheets and email
• Working knowledge of typical office equipment

Preferred Qualifications

Education, Experience or Equivalent Combination:

• Associate or bachelor’s degree
• Degreed candidates with less than 3 years of experience may be considered.

Knowledge, Skills, And Abilities

• Experience with Microsoft Suite (e.g., Word, Excel, Outlook).

Benefits

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!

ABOUT US

At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed To Support Your Total Health

As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.