Team Lead, Patient Financial Services

Park Nicollet Health Services; BLOOMINGTON (MN); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Retirement program

Job summary

Park Nicollet Health Services in Bloomington, MN seeks a Team Lead, Patient Financial Services to oversee daily operations, train staff, and drive process improvements. You will ensure accuracy and timeliness while maintaining compliance with payer requirements and internal policies.

The role requires leadership, strong problem-solving, and experience with Epic and Microsoft Office in a health care revenue cycle environment. This is a full-time on-site position with competitive benefits.

Qualifications

• 3 years closely related experience in a health care revenue cycle environment.
• Demonstrated leadership qualities and ability to direct daily workflow.

Responsibilities

• Provide daily work direction and support to PFS staff to maintain accuracy, timeliness, and compliance.
• Train and mentor new and existing staff on policies, procedures, and regulations.
• Report productivity and quality metrics and identify process improvements.

Skills

Leadership

Critical thinking

Problem solving

Epic

Microsoft Office

Education

Associate or Bachelor's degree

Tools

Epic

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

JOB DESCRIPTION

Park Nicollet is looking to hire a Team Lead, Patient Financial Services to join our team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary

This position works in collaboration with the department supervisor (and analysts where applicable) to ensure that the department is working to a high degree of accuracy, completeness, and timeliness staying compliant with all applicable requirements (e.g., internal processes/policies, government laws/regulations, contracted payer requirements, etc.). Provides daily work direction and assistance to assigned staff to ensure that quality and productivity is maintained at a high level. Trains and supports new and existing staff on policies, procedures, and applicable regulations. Provides reporting on completed productivity/quality audit results and other department metrics. Identifies and recommends system and process improvements to resolve issues and increase workforce effectiveness.

Required Qualifications

Education, Experience or Equivalent Combination:

• 3 years closely related experience in a health care revenue cycle environment

Knowledge, Skills, And Abilities

• Strong critical thinking and problem-solving skills.
• Existing (or demonstrated ability to acquire) expert knowledge of the processes and resources of the department, PFS, and PNHS
• Strong leadership qualities, including professionalism, composure and a positive attitude
• Proficient with Epic
• Moderate personal computer proficiency with word processing, spreadsheets and email
• Working knowledge of typical office equipment

Preferred Qualifications

Education, Experience or Equivalent Combination:

• Associate or bachelor’s degree
• Degreed candidates with less than 3 years of experience may be considered.

Knowledge, Skills, And Abilities

• Experience with Microsoft Suite (e.g., Word, Excel, Outlook).

Benefits

• Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!