Supervisor, Patient Financial Services, Patient Access

Park Nicollet Health Services; Saint Louis Park (MN); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Retirement program

Tuition reimbursement

Employee assistance program

Onsite clinic

Job summary

Park Nicollet Health Services is seeking a Patient Financial Services Supervisor to lead the PFS team and improve the patient financial experience. The role collaborates with Operations to ensure compliant billing and optimal cash flow across accounts receivable.

Qualifications include an associate degree (or equivalent) and 2+ years of supervisory healthcare experience. Strong leadership, organizational, and communication skills are essential, with knowledge of billing standards and HIPAA.

Qualifications

• Associate degree or equivalent work experience required in business, accounting, health or public administration, management or related field.
• At least two years of supervisory and development experience or three years of healthcare experience.
• Familiarity with billing, AR, cash management, HIPAA, and regulatory requirements.

Responsibilities

• Supervise overall PFS operations and coordinate with Operations and other departments to optimize patient financial experience.
• Maximize cash flow through review and reconciliation of AR balances and accurate billing practices.
• Set and ensure achievement of department goals through planning, implementing, and directing systems and staff productivity.

Skills

Leadership

Team building

Communication

Microsoft Office

HIPAA

Billing

AR/ Cash management

Regulatory knowledge

Negotiation

Education

Associate degree

Bachelor’s degree

Tools

Patient accounting software

AR systems

Job description

JOB DESCRIPTION

Park Nicollet is looking to hire a Patient Financial Services (PFS) Supervisor to join our team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

POSITION SUMMARY

Supervises the overall functions of the area while teaming with Operations and other departments to provide an exceptional patient experience with the financial aspects of receiving care at PNHS while achieving maximization of organization’s cash flow through review and reconciliation of accounts receivable balances; improvement of customer satisfaction through effective and compliant billing practices; and maintenance and development of systems to support these efforts. Receives and sets operational goals and strategies for the department, and assures they are accomplished through planning, implementing, and directing of system, programs, and staff productivity.

REQUIRED QUALIFICATIONS

Education, Experience or Equivalent Combination:

• Associate degree or equivalent work experience required, preferably in business, accounting, health or public administration, management or a related field.
• A minimum of two years supervisory and development responsibilities or three years of healthcare experience

KNOWLEDGE, SKILLS, AND ABILITIES

• Working knowledge in the areas of responsibility (patient registration, billing, accounts receivable (AR), and cash management requirements), familiarity with medical terminology and coding (both CPT-4 and ICD-10-CM), health insurance practices, industry regulatory requirements, business office operation, AR and financial reporting technology, and industry standards for healthcare revenue resolution management practices.
• Ability to handle multiple priorities, ambiguity, continuous change, and stressful situations.
• Knowledge of government and third-party regulations, HIPAA, billing requirements, insurance processing, as well as familiarity with medical terminology and coding (both CPT-4 and ICD-9-CM).
• This position requires familiarity and compliance with matters of law, regulations, and internal policies affecting the employment relationship, (including but not limited to FMLA, ADA and discrimination and harassment laws).
• Proficiency in the operations of Microsoft Office (including e-mail and calendar), spreadsheets, word processing applications, telephones, fax machines and copiers. Frequent use of spreadsheets, query software and patient accounting applications.

PREFERRED QUALIFICATIONS

Education, Experience or Equivalent Combination:

• At least two years of Patient Financial Services leadership experience
• Bachelor’s degree

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong leadership, organization, team building and management skill.
• Proven leadership skills in organizing, planning, providing support and supervising an operation and its staff.
• Leadership skills in motivating cross-departmental teams’ performance towards excellence and develop team concepts and consensus-building management styles.
• Exceptional written and verbal communication.
• Actively participates in and leads effective teams through developing trust, encouraging productive conflict, connecting to goals, holding each other accountable and focusing on achieving results.
• Analytical ability to assess situations and choose patient friendly, efficient cost-effective solutions.
• Ability to conceptualize workflow, develop plans and implement appropriate actions.
• Ability to teach others.
• Experience with Lean and Kaizen Tools preferred.
• Negotiating Skill

BENEFITS

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!

ABOUT US

At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

BENEFITS DESIGNED TO SUPPORT YOUR TOTAL HEALTH

As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.