Team Lead, Patient Financial Services, Patient Access

HealthPartners; Northern (KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Retirement Program

Time Off

Tuition Reimbursement

Employee Assistance Program

Onsite Clinic

Job summary

Park Nicollet is hiring a Team Lead, Patient Financial Services to guide staff in the revenue cycle operations and ensure compliant, timely processing. The role emphasizes training, reporting on productivity and quality metrics, and driving improvements to boost department efficiency.

The ideal candidate will have at least 3 years of healthcare revenue cycle experience, proficient with Epic, and demonstrated leadership abilities to manage daily workflows and staff development.

Qualifications

• 3 years closely related experience in a health care revenue cycle environment.
• Experience with Epic.
• Strong leadership qualities, including professionalism, composure and a positive attitude.
• Experience training and supporting staff on policies and procedures.

Responsibilities

• Provide daily work direction to assigned staff and maintain productivity.
• Ensure accuracy, timeliness and compliance with policies and regulations.
• Identify system/process improvements to enhance efficiency in the department.

Skills

Leadership

Critical thinking

Problem solving

Staff training

Education

Associate or Bachelor's degree

Tools

Epic

Microsoft Office

Job description

Park Nicollet is looking to hire a Team Lead, Patient Financial Services to join our team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary:

This position works in collaboration with the department supervisor (and analysts where applicable) to ensure that the department is working to a high degree of accuracy, completeness, and timeliness staying compliant with all applicable requirements (e.g., internal processes/policies, government laws/regulations, contracted payer requirements, etc.). Provides daily work direction and assistance to assigned staff to ensure that quality and productivity is maintained at a high level. Trains and supports new and existing staff on policies, procedures, and applicable regulations. Provides reporting on completed productivity/quality audit results and other department metrics. Identifies and recommends system and process improvements to resolve issues and increase workforce effectiveness.

Required Qualifications:

Education, Experience or Equivalent Combination:

• 3 years closely related experience in a health care revenue cycle environment

Knowledge, Skills, and Abilities:

• Strong critical thinking and problem-solving skills.
• Existing (or demonstrated ability to acquire) expert knowledge of the processes and resources of the department, PFS, and PNHS
• Strong leadership qualities, including professionalism, composure and a positive attitude
• Proficient with Epic
• Moderate personal computer proficiency with word processing, spreadsheets and email
• Working knowledge of typical office equipment

Preferred Qualifications:

Education, Experience or Equivalent Combination:

• Associate or bachelor's degree
  • Degreed candidates with less than 3 years of experience may be considered.

Knowledge, Skills, and Abilities:

• Experience with Microsoft Suite (e.g., Word, Excel, Outlook).

Benefits:

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!