Supervisor, Patient Financial Services, Patient Access

HealthPartners; Northern (KY); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Retirement program

Job summary

Park Nicollet is seeking a Patient Financial Services Supervisor to lead the AR and billing teams, ensuring compliant and efficient cash flow for patient accounts. You will collaborate across departments to optimize the patient financial experience and drive staff productivity.

Required are 2+ years in a supervisory role in healthcare, an associate degree or equivalent experience, and strong knowledge of CPT-4/ICD-10-CM, HIPAA, and MS Office. Bachelor's preferred.

Qualifications

• Associate degree or equivalent work experience required, preferably in business, accounting, health or public administration, management or a related field.
• A minimum of two years supervisory and development responsibilities or three years of healthcare experience.
• Working knowledge in patient registration, billing, AR, and cash management; familiarity with CPT-4 and ICD-10-CM; HIPAA and billing regulations.
• Ability to handle multiple priorities, ambiguity, change, and stressful situations.
• Proficiency in Microsoft Office and patient accounting applications.

Responsibilities

• Supervises the overall functions of the area and partners with Operations to provide a strong patient financial experience.
• Maximizes cash flow through review and reconciliation of AR balances; improves billing accuracy and efficiency.
• Maintains compliant billing practices to enhance customer satisfaction and revenue cycle outcomes.
• Sets operational goals and strategies for the department and ensures successful execution through planning and staff management.
• Directs system, program, and staff productivity improvements to support revenue cycle operations.

Skills

Leadership

Billing & AR

CPT-4 ICD-10

Microsoft Excel

HIPAA compliance

Regulatory knowledge

Staff development

Education

Associate degree

Bachelor’s degree preferred

Tools

Patient accounting software

Excel/Spreadsheet software

Query software

Job description

Park Nicollet is looking to hire a Patient Financial Services (PFS) Supervisor to join our team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary

Supervises the overall functions of the area while teaming with Operations and other departments to provide an exceptional patient experience with the financial aspects of receiving care at PNHS while achieving maximization of organization’s cash flow through review and reconciliation of accounts receivable balances; improvement of customer satisfaction through effective and compliant billing practices; and maintenance and development of systems to support these efforts. Receives and sets operational goals and strategies for the department, and assures they are accomplished through planning, implementing, and directing of system, programs, and staff productivity.

Required Qualifications

Education, Experience or Equivalent Combination:

• Associate degree or equivalent work experience required, preferably in business, accounting, health or public administration, management or a related field.
• A minimum of two years supervisory and development responsibilities or three years of healthcare experience

Knowledge, Skills, and Abilities:

• Working knowledge in the areas of responsibility (patient registration, billing, accounts receivable (AR), and cash management requirements), familiarity with medical terminology and coding (both CPT-4 and ICD-10-CM), health insurance practices, industry regulatory requirements, business office operation, AR and financial reporting technology, and industry standards for healthcare revenue resolution management practices.
• Ability to handle multiple priorities, ambiguity, continuous change, and stressful situations.
• Knowledge of government and third-party regulations, HIPAA, billing requirements, insurance processing, as well as familiarity with medical terminology and coding (both CPT-4 and ICD-9-CM).
• This position requires familiarity and compliance with matters of law, regulations, and internal policies affecting the employment relationship, (including but not limited to FMLA, ADA and discrimination and harassment laws).
• Proficiency in the operations of Microsoft Office (including e-mail and calendar), spreadsheets, word processing applications, telephones, fax machines and copiers. Frequent use of spreadsheets, query software and patient accounting applications.

Preferred Qualifications

Education, Experience or Equivalent Combination:

• At least two years of Patient Financial Services leadership experience
• Bachelor’s degree

Knowledge, Skills, and Abilities:

• Strong leadership, organization, team building and management skill.
• Proven leadership skills in organizing, planning, providing support and supervising an operation and its staff.
• Leadership skills in motivating cross-departmental teams’ performance towards excellence and develop team concepts and consensus-building management styles.
• Exceptional written and verbal communication.
• Actively participates in and leads effective teams through developing trust, encouraging productive conflict, connecting to goals, holding each other accountable and focusing on achieving results.
• Analytical ability to assess situations and choose patient friendly, efficient cost-effective solutions.
• Ability to conceptualize workflow, develop plans and implement appropriate actions.
• Ability to teach others.
• Experience with Lean and Kaizen Tools preferred.
• Negotiating Skill

Benefits

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!