Team Lead PAS WMCG

Wellstar Health System; Magnolia (AR); On-site; USD 36,000 - 48,000; Full time

Job summary

Wellstar Health System is seeking a Registration Specialist to support daily operations and mentor staff. The role emphasizes accurate patient demographics, insurance verification, and compliance with EMTALA and HIPAA requirements.

You will participate in financial counseling, collect payments due, and coordinate precertifications or authorizations as needed. A strong focus on accuracy and patient service is essential.

Qualifications

• Customer service experience in a healthcare setting is required or strongly preferred.
• Basic computer skills and familiarity with medical terminology are expected.
• MS Office proficiency and the ability to navigate patient accounts are essential.

Responsibilities

• Assist management with daily operations and Registration Specialist duties.
• Mentor and train new/existing staff on daily tasks and procedures.
• Monitor quality assurance and productivity reports and respond to issues.
• Handle deposits, patient Liens, ABN payments, and financial counseling routing.
• Schedule follow-ups and ensure proper documentation of demographics and insurance.

Skills

Customer Service

MS Office

Medical Terminology

Education

High School Diploma General or GED General or Associates General-Preferred

Tools

MS Office

Job description

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what’s possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people’s lives.

Work Shift

Day (United States of America)

Job Summary:

To assist management with daily operations, in addition to Registration Specialist duties. Duties will include guidance and mentoring of new/existing staff with daily work, monitoring of quality assurance and productivity reports, daily deposits and orientation of new employees. Must adhere to all functions of Registration Specialist job description. An expectation of this individual is ensuring all financial requirements are met including the collection of patient liabilities and all ABN related payment expectations, and route uninsured patients appropriately through financial counseling.

Core Responsibilities and Essential Functions:

Utilizes proper patient identification; properly armband patients. Ensures all demographic and insurance information is obtained and correct; scans IDs and insurance cards. Sends query for insurance eligibility to validate and accurately document eligibility and benefits. Informs patients of in/out of network status, as appropriate. Accurately completes the Medicare Secondary Payer Questionnaire on all eligible patients. Demonstrates working knowledge of EMTALA, HIPAA, and financial assistance. Collects all payments due, including current liabilities, outstanding balances and ABN related amounts. Accurately schedules patient follow-up appointments at checkout that best fit the patients schedule in coordination of availability of provider and other resources. Performs other duties to ensure reimbursement is received for appointments/services including, but not limited to, obtaining required precertifications, referrals or authorizations and completing medical necessity checks. Assists Management in training, ongoing development, and compiling data for evaluations. Reviews daily audit, performance statistics and productivity reports. Assists staff with work flow questions. Assists with training and job shadowing for new staff and cross training of current staff. Researches issues such as registration errors and patient dissatisfaction. Reconciles liability collections, conducts quality checks on individual deposits. Balances log sheets. Obtains all necessary patient demographics, insurance, and financial information for provider services rendered at off-site non-affiliated locations (including all referral and authorizations related to encounters). Reconciles all encounter forms daily. Discusses problems/confidential information appropriately; keeps any confidential documents secure and out of public view. Must follow department and System policies and procedures, in addition to all applicable state and federal regulations, including EMTALA. Must adhere to physician/departmental scheduling protocols to accurately schedule patients for appointments. Strives to achieve point of service collection goals, as established annually. Achievement of benchmarks including, but not limited to: greater than registration accuracy rate; insurance verification rate; MSPQ obtained; ABNs obtained. Performs other duties as assigned Complies with all Wellstar Health System policies, standards of work, and code of conduct.

Required Minimum Education:

• High School Diploma General or GED General or Associates General-Preferred

Required Minimum License(s) and Certification(s):

All certifications are required upon hire unless otherwise stated.

• CHAA - Cert Healthcare Access Assoc or CPAR - Certified Patient Account Rep or CRCR - Certified Revenue Cycle Rep or CRCR-P - Certified Revenue Cycle Rep - Provisional (90 Days) within 120 Days

Additional License(s) and Certification(s):

HFMA, NAHAM, AAHAM, CPC or equivalent Upon Hire Preferred

Required Minimum Experience:

Minimum 2 years registration or face-to-face customer service healthcare setting. Required or Minimum 3 years registration or face-to-face customer service healthcare setting. Preferred and

Required Minimum Skills:

Customer Service Basic Computer MS Office Medical Terminology- preferred

Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.