Team Lead, Outbound Sales

上海有树文化传播有限公司（one·一个）; Phoenix (AZ); Vor Ort; USD 110.000 - 170.000; Vollzeit

Zusammenfassung

One Inc is seeking a senior leader to build and manage a team focused on vendor payment adoption and enrollment growth in the Phoenix area. You will coach a distributed team, drive pipeline metrics, and collaborate with Sales, Retention, and Strategic Accounts to maximize revenue opportunities.

The role emphasizes strong analytics, performance management, and process improvements to accelerate enrollment velocity while ensuring compliance with payment procedures.

Qualifikationen

• 5+ years of experience in sales, retention, enrollment, account management, or payment operations.
• 3+ years of leadership experience managing performance-driven teams.
• Proven success leading teams responsible for revenue generation or quota attainment.
• Strong analytical and reporting skills.
• Experience using Salesforce or similar CRM platforms.
• Exceptional coaching, communication, and accountability skills.

Aufgaben

• Lead, coach, and develop a team of PIH Specialists focused on vendor payment adoption and conversion.
• Conduct weekly one-on-one coaching sessions focused on pipeline management, conversion rates, productivity, and professional development.
• Monitor daily activity metrics including calls per day, enrollment conversions, settled volume, revenue generated, and follow-up compliance.
• Hold team members accountable to established KPIs and service level expectations; identify performance gaps and implement corrective action plans.
• Drive monthly team targets for enrolled vendors, revenue generation, and payment adoption rates; partner with Sales, Retention, and Strategic Account teams to maximize revenue opportunities.
• Identify process improvements that increase conversion rates and accelerate revenue realization; oversee queue management, workload balancing, and pipeline accuracy.
• Provide frontline feedback to improve systems, reporting, and customer experience; support pilot programs and new product launches impacting vendor payment adoption.

Kenntnisse

Leadership

Coaching

Analytical skills

Sales/Revenue

CRM (Salesforce)

Tools

Salesforce

Jobbeschreibung

One Inc does not offer visa sponsorship, including H1-B sponsorship.
One Inc does not accept unsolicited candidate submissions from staffing agencies or recruiters.

Key Responsibilities

Team Leadership & Performance Management

• Lead, coach, and develop a team of PIH Specialists focused on vendor payment adoption and conversion.
• Conduct weekly one-on-one coaching sessions focused on pipeline management, conversion rates, productivity, and professional development.
• Monitor daily activity metrics including:
• Calls per day
• Enrollment conversions
• Settled volume
• Revenue generated
• Follow-up compliance
• Hold team members accountable to established KPIs and service level expectations.
• Identify performance gaps and implement corrective action plans as needed.

Revenue & Growth Ownership

• Drive monthly team targets for:
• Enrolled vendors
• Revenue generation
• Payment adoption rates
• Partner with Sales, Retention, and Strategic Account teams to maximize revenue opportunities.
• Identify process improvements that increase conversion rates and accelerate revenue realization.

Operational Excellence

• Ensure compliance with all payment verification, authorization, and enrollment procedures.
• Oversee queue management, lead distribution, and workload balancing.
• Monitor Salesforce data integrity and pipeline accuracy.
• Utilize reporting and analytics to identify trends, opportunities, and operational risks.
• Lead initiatives to improve efficiency, reduce cycle times, and increase enrollment velocity.

Cross-Functional Partnership

• Provide frontline feedback to improve systems, reporting, and customer experience.
• Support pilot programs and new product launches impacting vendor payment adoption.

Qualifications

Required

• 5+ years of experience in sales, retention, enrollment, account management, or payment operations.
• 3+ years of leadership experience managing performance-driven teams.
• Proven success leading teams responsible for revenue generation or quota attainment.
• Strong analytical and reporting skills.
• Experience using Salesforce or similar CRM platforms.
• Exceptional coaching, communication, and accountability skills.

Preferred

• Experience in insurance payments, fintech, SaaS, healthcare payments, or financial services.
• Experience leading remote or hybrid teams.
• Knowledge of payment processing, ACH, virtual card, and digital payment solutions.
• MEDDPICC or consultative sales methodology experience.