Team Lead, Outbound Sales

One Inc; Phoenix (AZ); On-site; USD 90,000 - 130,000; Full time

Job summary

One Inc in Phoenix is seeking a Senior Manager to lead a PIH Specialists team focused on vendor payment adoption and conversion. You will coach, develop, and drive performance while aligning with Sales, Retention, and Strategic Accounts to maximize revenue.

The role emphasizes analytics, reporting, and process improvements to increase enrollment velocity and efficiency, with a strong emphasis on coaching, accountability, and cross-functional partnership.

Qualifications

• 5+ years of experience in sales, retention, enrollment, account management, or payment operations.
• 3+ years of leadership experience managing performance-driven teams.
• Proven success leading teams responsible for revenue generation or quota attainment.
• Strong analytical and reporting skills.
• Experience using Salesforce or similar CRM platforms.
• Exceptional coaching, communication, and accountability skills.

Responsibilities

• Lead, coach, and develop a team focused on vendor payment adoption and conversion.
• Manage weekly coaching sessions on pipeline, conversion, productivity, and development.
• Monitor daily activity metrics: enrollment conversions and revenue generated.
• Ensure KPI and SLAs are met and take action on performance gaps.
• Collaborate cross-functionally with Sales, Retention, and Strategic Accounts to drive revenue.
• Oversee compliance with payment verification, enrollment procedures, and queue management.

Skills

Leadership

Sales & revenue generation

Analytical skills

CRM experience

Coaching & communication

Education

Bachelor's degree or better

Tools

Salesforce

Job description

One Inc does not offer visa sponsorship, including H1-B sponsorship.

One Inc does not accept unsolicited candidate submissions from staffing agencies or recruiters.

Key Responsibilities

Team Leadership & Performance Management

• Lead, coach, and develop a team of PIH Specialists focused on vendor payment adoption and conversion.
• Conduct weekly one-on-one coaching sessions focused on pipeline management, conversion rates, productivity, and professional development.
• Monitor daily activity metrics including:
• Enrollment conversions
• Revenue generated
• Follow-up compliance
• Hold team members accountable to established KPIs and service level expectations.
• Identify performance gaps and implement corrective action plans as needed.

Revenue & Growth Ownership

• Drive monthly team targets for:
• Partner with Sales, Retention, and Strategic Account teams to maximize revenue opportunities.
• Identify process improvements that increase conversion rates and accelerate revenue realization.

Operational Excellence

• Ensure compliance with all payment verification, authorization, and enrollment procedures.
• Oversee queue management, lead distribution, and workload balancing.
• Monitor Salesforce data integrity and pipeline accuracy.
• Utilize reporting and analytics to identify trends, opportunities, and operational risks.
• Lead initiatives to improve efficiency, reduce cycle times, and increase enrollment velocity.

Cross-Functional Partnership

• Provide frontline feedback to improve systems, reporting, and customer experience.
• Support pilot programs and new product launches impacting vendor payment adoption.

Qualifications

Required

• 5+ years of experience in sales, retention, enrollment, account management, or payment operations.
• 3+ years of leadership experience managing performance-driven teams.
• Proven success leading teams responsible for revenue generation or quota attainment.
• Strong analytical and reporting skills.
• Experience using Salesforce or similar CRM platforms.
• Exceptional coaching, communication, and accountability skills.

Preferred

• Experience in insurance payments, fintech, SaaS, healthcare payments, or financial services.
• Experience leading remote or hybrid teams.
• Knowledge of payment processing, ACH, virtual card, and digital payment solutions.
• MEDDPICC or consultative sales methodology experience.

Education

Bachelors or better.

Equal Opportunity Employer
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