Sales Operations Analyst
MassMutual Ventures
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Job summary
One Inc is seeking a Sales Operations Analyst to partner with the Sales team, manage CRM and operational platforms, and coordinate RFP/RFI processes. You will ensure data integrity, support contract workflows, and drive pricing and governance across Sales, Legal, and BI groups.
The role emphasizes process improvement, cross-functional collaboration, and meticulous execution in a fast-paced SaaS payments environment.
Qualifications
- Strong knowledge of Sales Operations processes and best practices.
- Experience supporting CRM systems, preferably Salesforce.
- Experience administering business applications such as Responsive, Gong, Glean, LinkedIn Sales Navigator, SafeBase, or similar platforms.
- Excellent project coordination and workflow management skills.
- Strong analytical and problem-solving abilities.
- Exceptional attention to detail and organizational skills.
- Strong written and verbal communication skills.
- Experience managing document workflows, approvals, signatures, and repository governance.
- Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, Outlook, and Teams.
- Experience working with SharePoint and other content management platforms.
- Customer-focused mindset with strong internal and external relationship management skills.
Responsibilities
- Provide day-to-day operational support for Sales Directors, Relationship Managers, executives, and other sales stakeholders.
- Respond to process, reporting, system, and data-related requests.
- Track open requests, prioritize workload, and ensure timely completion of deliverables.
- Document repeatable processes and support continuous improvement initiatives.
- Coordinate RFPs, RFIs, security questionnaires, and related customer requests from intake through submission.
- Facilitate kickoff meetings, assign subject matter experts, track deadlines, conduct quality reviews, and manage final submissions.
- Coordinate supporting documentation and ensure final materials are properly stored and archived.
- Administer the Responsive platform, including project setup, permissions management, templates, content libraries, contributor coordination, and reporting.
- Maintain organized response content and support content-library governance.
- Develop customer-facing pricing proposals using approved pricing models, volume assumptions, fees, options, ROI information, and supporting business analyses.
- Collaborate with Sales, Business Intelligence, and Payment Operations teams to validate proposal content.
- Coordinate revisions and ensure final approved pricing information is maintained in designated systems and repositories.
- Receive, validate, format, and upload ClaimsPay TIN and date data to approved BI repositories.
- Submit analysis requests and monitor completion status.
- Coordinate follow-up activities for incomplete data submissions.
- Route completed analyses to appropriate pricing and proposal stakeholders.
- Manage execution workflows for existing-client Statements of Work.
- Verify approved versions and prepare approval summaries.
- Coordinate DocuSign execution or alternative customer signature processes.
- Track signature status and ensure completed agreements are properly archived and distributed.
- Prepare sales win announcements utilizing Salesforce information and approval summaries.
- Verify stakeholders, leadership recipients, and supporting team members.
Skills
Education
Tools
Job description
The Sales Operations Analyst serves as a critical operational partner to the Sales organization, providing administrative, systems, process, reporting, and enablement support that drives productivity and business growth. This role is responsible for coordinating customer-facing and internal workflows, supporting RFP/RFI responses, maintaining data integrity, administering key sales platforms, facilitating contract and signature processes, and ensuring seamless collaboration across Sales, Business Intelligence, Legal, Security, Compliance, Operations, and Services teams.
The ideal candidate is highly organized, detail-oriented, technically proficient, and capable of managing multiple priorities while maintaining a high level of accuracy and customer service. This individual will play a key role in supporting sales effectiveness, operational excellence, and continuous process improvement.
- Provide day-to-day operational support for Sales Directors, Relationship Managers, executives, and other sales stakeholders.
- Respond to process, reporting, system, and data-related requests.
- Track open requests, prioritize workload, and ensure timely completion of deliverables.
- Document repeatable processes and support continuous improvement initiatives.
- Coordinate RFPs, RFIs, security questionnaires, and related customer requests from intake through submission.
- Facilitate kickoff meetings, assign subject matter experts, track deadlines, conduct quality reviews, and manage final submissions.
- Coordinate supporting documentation and ensure final materials are properly stored and archived.
- Administer the Responsive platform, including project setup, permissions management, templates, content libraries, contributor coordination, and reporting.
- Maintain organized response content and support content-library governance.
- Develop customer-facing pricing proposals using approved pricing models, volume assumptions, fees, options, ROI information, and supporting business analyses.
- Collaborate with Sales, Business Intelligence, and Payment Operations teams to validate proposal content.
- Coordinate revisions and ensure final approved pricing information is maintained in designated systems and repositories.
- Receive, validate, format, and upload ClaimsPay TIN and date data to approved Business Intelligence repositories.
- Submit analysis requests and monitor completion status.
- Coordinate follow-up activities for incomplete data submissions.
- Route completed analyses to appropriate pricing and proposal stakeholders.
- Manage execution workflows for existing-client Statements of Work.
- Verify approved versions and prepare approval summaries.
- Coordinate DocuSign execution or alternative customer signature processes.
- Track signature status and ensure completed agreements are properly archived and distributed.
- Prepare sales win announcements utilizing Salesforce information and approval summaries. Coordinate approval workflows and publication schedules.
- Verify stakeholders, leadership recipients, and supporting team members.
- Prepare customer implementation checklists following contract execution.
- Support Sales-to-Services transition activities.
- Validate contract details, pricing information, Salesforce records, and implementation requirements.
- Track and resolve outstanding onboarding and implementation items.
- Coordinate client NDA requests through approved Legal review and redlining processes.
- Monitor execution workflows and maintain supporting documentation.
- Ensure compliance with established approval procedures.
- Escalate contractual or legal concerns to appropriate stakeholders.
- Administer sales tools and systems including Gong, Glean, LinkedIn Sales Navigator, AM Best Users. Responsibilities include managing platform access, configurations, dashboards, deal boards, trackers, and reporting views.
- Support user training, adoption, troubleshooting and coordinating vendor support activities as needed.
- Evaluate and assist with implementation of additional platform capabilities as needed.
- Maintain and update Sales-related content on the company intranet.
- Manage resource links, permissions, formatting standards, approvals, and content lifecycle activities.
- Ensure intranet resources remain current, organized, and accessible.
- Support onboarding and training for new Sales team members.
- Deliver training related to Salesforce, Responsive, sales processes, and internal resources.
- Coordinate access provisioning and schedule onboarding sessions.
- Maintain and enhance training materials to support employee success.
- Strong knowledge of Sales Operations processes and best practices.
- Experience supporting CRM systems, preferably Salesforce.
- Experience administering business applications such as Responsive, Gong, Glean, LinkedIn Sales Navigator, SafeBase, or similar platforms.
- Excellent project coordination and workflow management skills.
- Strong analytical and problem-solving abilities.
- Exceptional attention to detail and organizational skills.
- Strong written and verbal communication skills.
- Experience managing document workflows, approvals, signatures, and repository governance.
- Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, Outlook, and Teams.
- Experience working with SharePoint and other content management platforms.
- Customer-focused mindset with strong internal and external relationship management skills.
- Bachelor's degree in Business Administration, Operations, Finance, Information Systems, Marketing, Communications, or a related field preferred.
- Minimum of 2-4 years of experience in Sales Operations, Revenue Operations, Business Operations, Sales Support, Project Coordination, or a related role preferred.
- Experience supporting SaaS, technology, insurance, financial services, or payments organizations preferred.
- Equivalent combination of education, training, and relevant work experience may be considered.
- This position may periodically require work outside of standard business hours, including evenings and weekends, to support business needs.
- Employment is contingent upon successful completion of background screening requirements.
- One Inc may conduct periodic background checks at any time during employment, as permitted by applicable law and company policy.
Action Oriented, Growth Mindset, Positive Outlook, Problem Solver, Self-starter, Demonstrates Ethical Behavior, Strong Drive, Team Player, Supportive & Adaptable to Change, Exudes a commitment to Personal & Professional Development
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Standard indoor office setting; exposure to computer screens.
Requires repetitive motion. Substantial movements/motions of the wrists hands, and/or fingers. Sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard, mouse, scanner and other tools as needed.
See in the normal vision range with or without correction; vision sufficient to read computer screens and printed documents.
Ability to hear in the normal audio range with or without corrections.
At One Inc, we empower insurers to meet policyholder expectations with choice, control, convenience, and continuity. Our mission is simple: to make every payment a promise kept.
The One Inc Insurance Payments Network seamlessly integrates multi-channel digital communications with inbound payment processing and outbound disbursement, delivering a frictionless experience for both premiums and claim payments. With over $120 billion in annual payments volume, we are proud to serve more than 300 insurance carriers, helping them honor their commitments instantly and securely.
Headquartered in Folsom, CA, One Inc offers competitive salaries, comprehensive benefits - including medical, dental, and vision insurance - a 401(k) plan, and a strong commitment to work-life balance. We believe in growing from within, promoting opportunities for career advancement across our team of 1,200+ dedicated "Onesters."
Join us in building the infrastructure that fulfills the promise of insurance.
One Inc is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in.
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