Team Lead - Mortgage Document Administration

NewRez LLC; Coppell (TX); Hybrid; USD 85,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Paid parental leave

Tuition & certification reimbursement

Employee mortgage loan program

Job summary

Newrez LLC is seeking a Team Lead - Document Administration to supervise the Collateral and Title teams. You will guide workflow, ensure training, and manage SLAs while delivering timely reports. The role requires on-site presence and collaboration with management to keep policies current.

Ideal candidates have 6+ years in mortgage document administration, strong leadership, and MS Office proficiency. Internal candidates preferred for advancement opportunities.

Qualifications

• High school diploma or equivalent is required.
• Associates or bachelor’s degree preferred.
• 6+ years of Document Administration in Mortgage Servicing or similar field.
• Internal candidates only; direct supervisor recommendation.

Responsibilities

• Provide leadership, support, and guidance to the team members.
• Organize workflow and ensure duties are understood and delegated.
• Ensure training and ongoing compliance education are delivered.
• Receive complaints/escalations from borrowers, clients, and customers.
• Own issues and follow through to resolution with stakeholders.
• Set goals in line with department and org objectives.
• Monitor productivity and provide coaching and feedback.
• Conduct regular performance reviews of vendors and custodians to satisfy SLAs.
• Ensure timely delivery of reporting from the functional area to clients.
• Communicate information from upper management to employees clearly.
• Update SharePoint, Job Aids, and Workflows with Manager input.
• Keep policies and procedures current with annual updates.
• Perform related duties as assigned by management.

Skills

Team Leadership

Communication

Time management

Conflict resolution

Microsoft Excel

Education

High school diploma or equivalent

Associates or bachelor’s degree preferred

Tools

Microsoft Office

SQL

Pivot tables

Job description

Newrez LLC is seeking a Team Lead - Document Administration to supervise the Collateral and Title teams. You will guide workflow, ensure training, and manage SLAs while delivering timely reports. The role requires on-site presence and collaboration with management to keep policies current.

Ideal candidates have 6+ years in mortgage document administration, strong leadership, and MS Office proficiency. Internal candidates preferred for advancement opportunities.