Supervisor Document Administration (On-site)

NewRez LLC; Coppell (TX); Hybrid; USD 85,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Paid parental leave

Tuition & certification reimbursement

Employee mortgage loan program

Job summary

Newrez LLC is seeking a Team Lead - Document Administration to supervise the Collateral and Title teams. You will guide workflow, ensure training, and manage SLAs while delivering timely reports. The role requires on-site presence and collaboration with management to keep policies current.

Ideal candidates have 6+ years in mortgage document administration, strong leadership, and MS Office proficiency. Internal candidates preferred for advancement opportunities.

Qualifications

• High school diploma or equivalent is required.
• Associates or bachelor’s degree preferred.
• 6+ years of Document Administration in Mortgage Servicing or similar field.
• Internal candidates only; direct supervisor recommendation.

Responsibilities

• Provide leadership, support, and guidance to the team members.
• Organize workflow and ensure duties are understood and delegated.
• Ensure training and ongoing compliance education are delivered.
• Receive complaints/escalations from borrowers, clients, and customers.
• Own issues and follow through to resolution with stakeholders.
• Set goals in line with department and org objectives.
• Monitor productivity and provide coaching and feedback.
• Conduct regular performance reviews of vendors and custodians to satisfy SLAs.
• Ensure timely delivery of reporting from the functional area to clients.
• Communicate information from upper management to employees clearly.
• Update SharePoint, Job Aids, and Workflows with Manager input.
• Keep policies and procedures current with annual updates.
• Perform related duties as assigned by management.

Skills

Team Leadership

Communication

Time management

Conflict resolution

Microsoft Excel

Education

High school diploma or equivalent

Associates or bachelor’s degree preferred

Tools

Microsoft Office

SQL

Pivot tables

Job description

Who We Are At Newrez, we bring big thinkers and caring doers together to make home happen.

We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

Primary Function

The Supervisor Document Administration is responsible for assisting the Manager Document Administration with daily oversight and management of the respective departmental sub‑team(s) – Assignments, Lien Release, Collateral (Active or Liquidated), File Center, MERS, Transaction Management, Land Transactions, Assumptions, etc.

Direct Reports: Yes No

Title

• Team Lead - Document Administration
• Collateral Document Administration - Title Specialist II, III
• Document Administration - Collateral Specialist II, III
• Document Administration Specialist I
• Document Administration - Support Specialist I

Principal Duties

• Provide leadership, support, and guidance to the team members of the assigned functional area.
• Organize workflow and ensure that employees understand their assigned duties and /or delegated tasks.
• Ensure all employees receive appropriate functional area training and education, including ongoing compliance training.
• Receive complaints/escalations from borrowers, clients, and other external customers.
• Take ownership of all issues (borrower, client, external customers, etc.) and follow through to resolution.
• Set goals for employee performance and deadlines that are in alignment with departmental and organizational goals.
• Monitor employee productivity and performance.
• Provide constructive feedback and coaching.
• Conduct regular performance reviews of vendors and custodians within assigned functional area(s), to ensure compliance with any/all service level agreements (SLAs).
• Ensure accurate and timely delivery of reporting from the respective functional area - internal, client, vendor, custodial, etc.
• Ensure accurate and timely communication of information received from upper management to employees and vice versa.
• Assist Manager Document Administration with regular updates to the Document Administration SharePoint site, along with corresponding Job Aids and Workflows, etc.
• Assist Manager Document Administration with regular updates to all published policies and procedures to ensure that they remain current and receive, at a minimum, annual updates.
• Performs related duties as assigned by management.

*These essential functions are fundamental to the role, and must be performed on-site, as they cannot physically be performed remotely. In addition, the Company has determined that an in-person presence is important to critical components of our work, including oversight, training, collaboration, and productivity. Items not marked (*) as essential on-site may still require partial on-site work to perform the role satisfactorily.

Education and Experience

• High school diploma or equivalent, required.
• Associates or bachelor’s degree preferred.
• 6+ years’ experience in Document Administration in Mortgage Servicing or similar field.
• Prior year performance evaluation of 3.5 or better.
• (Internal candidates only)
• Direct Supervisor recommendation.
• (Internal candidates only)

Knowledge, Skills, and Abilities

• Intermediate to advanced knowledge of all Document Administration functions.
• Proven experience as a supervisor or other relevant leadership role.
• General mortgage servicing and mortgage document knowledge.
• General resource and pipeline management skills.
• Ability to handle confidential material in a professional, ethical manner.
• Strong borrower-facing communication skills.
• Superior interpersonal skills to build and maintain professional relationships with vendors, co-workers, etc.
• Superior professional communication skills - written & verbal.
• Superior time management skills & ability to respond to vendor/inter-departmental requests in a timely fashion.
• Ability to prioritize workload to meet deadlines and achieve volume goals and performance standards.
• Ability to maintain a consistent teamwork mentality.
• Ability to learn and execute multiple job functions.
• Advanced knowledge of MS Office: Word, Excel & Outlook.
• Ability to merge, summarize and present data using excel functions such as pivot tables and formulas.
• Research & analytical skills to comprehend applicable state laws.
• Superior written and verbal communication and follow up skills as well as a strong sense of accountability.
• Technical writing experience helpful.
• Ability to multi-task and well organized.
• Entry level SQL skills preferred.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement. By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site.

Why Newrez

We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self. Company Benefits: We offer benefits, programs, and perks that support you in every aspect of your life.

Company Benefits

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
• Adoption Assistance
• Tuition & Certification reimbursement
• Employee Mortgage Loan Program
• The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
• Newrez NOW: Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.
• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
• Matching Gifts Program - dollar-for-dollar up to $1,000
• Access to grants, nonprofit resources, and volunteer opportunities
• More than $6,000,000 donated since 2020 1 in 5 employees participates in at least one Employee Resource Group (ERG)

Equal Employment Opportunity

We’re proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

CA Privacy Policy CA Notice at Collection The right company in the right industry. In both good economic times and bad, people need homes - and mortgages to buy them. We help these people every day buy homes or refinance their current mortgage loans. In addition to offering an in-demand product, there are two things you should know about us: We value and reward entrepreneurial spirit, and we are growing. Few lenders are as innovative, as financially solid, as well managed and on track to become America’s leading lender as the Newrez Family of Companies. We deliver products and services that turn prospects into delighted customers -providing abundant opportunity for the great people who work here. These competitive advantages set us apart, and they’re why you can grow with us for the long term.